American Home Shield complaints number & email.
I can't give you a 0. It has been 2 months without a washer they are looking for parts. I have been on hold for almost two hours washer still not fixed trying to find out what is going on with my claim. Don't use this company they are a joke.
I have been without a refrigerator for going on 3 months now. American Home shield has contracted with Sears to perform the repairs. After several trips out my refrigerator is still not repaired. I have tried calling numerous times with the exact same results each time. Nothing. I am ready to contact an attorney due to the fact I am paying for a service I am not receiving.
American Home Shield's customer service is lacking; they don't return phone calls and don't address customer complaints. I had a service request on June 10, 2020. They sent Piedmont Mechanical Contractors to my home and they wanted to charge me $125 for a $3.00 locking cap on my A/C unit. I disputed this charge with AHS and was told that they cannot regulate their contractors pricing! So, it's ok with this company that their contractors price gouge?!!! A month later, I was told that they could not send another contractor, but they could offer me a buyout. No one ever called me back with the buyout amount and AHS does not put anything in writing. Meanwhile, I got estimates on what the repair would cost. I had 7 companies come out, no one recommended replacing the condensor on a 30 year old unit because the evaporator coil and other components needed replacing as well. AHS informed me today after another irate call that they would pay me $514 and that's their final offer. Every estimate I received was between $1500-2,000. When I asked who to contact to dispute this charge, I was told they don't email anything out nor is there an avenue for dispute. I then asked for information on how to complain and I was directed to the website which only provides a phone number. I asked for a physical address and was told I needed to google it because they don't provide that either. This is not the way to do business for an honest company. AHS needs more integrity when dealing with customers. TOTALLY UNACCEPTABLE!!!!
Complaint Phone number: 888 682 1043
Complaint Email: email@example.com
Tweet: American Home Shield
Head Office address: 860 Ridge Lake Blvd., Memphis, TN 38135
Get verified information about American Home Shield complaints email & Phone number. If you wish to make a complaint to American Home Shield, the company has various methods to choose from including a complaints line on 888 682 1043, email and post on their website. There are a range of help facilities to help resolve any problems with the service.