Belkin complaints number & email.
I bought Vellop routers from Belkin, which was suppose to come over night shipment, it did not arrive for 4 days thereafter. Then I needed help to set it up. I called the Vellop support number 800-986-0518, the first question when customer support asked me was, " Is this your first time calling", instead of greeting , " welcome to Linksys Tech Support". After giving my information, I was transferred, I waited for over 2 hours before an individual from Phillipines answered the call. She started with asking for serial numbers, which I could barely read with my naked eye. Then she started the technical support, she started with the first router, It took her over an hour to have that set up. Then she asked me to connect the second router at a few feet from the first router she got that configured. Then asked me to take it to the room where I wanted the router, which I did and the router she found was not connecting to the wi-fi. Spent another 60-90 minutes and finally got it working. Then she asked me to connect the third router using the same process . that router also worked in the close proximity of my modem and first router but when I took it to the room I wanted it placed the router did not work. She performed several tests and configuration techniques and finally got it working. I spent in excess of 5-6 hours including wait time.
A couple of days later I ran into a wi-fi problem no connection to wi-fi on my Apple Phone, and losing connection at all rooms. Called your tech support, was connected after a wait of over 90 minutes, when asked why so long, I was told that we do not have enough help and too many calls . Told him about the problem , and he said that he will test it out. It took him over 2 hours to test the routers and after that he tells me that routers are defective and that he will request new Routers will be sent overnight but I have to first send the old routers back, or else secure payment with a credit card, which I reluctantly did. I was again told that it would be shipped overnight, I waited for 5-6 days and called Linksys back inquiring about the router and on further investigation found it was shipped to a wrong location..
I was then told that a new set of routers will be shipped. I did not receive these for another few days. Upon receipt of these routers I called Linksys support, I waited on line for over 2 hours and no answers, I hung up and wrote a letter to Better Business Bureau informing of the horrible service and put a stop payment against all charges. Including any future charges.
I was a reseller of Belkin products when I was the owner of MicroAge, when Chet Pipkin had his office in Lawndale and also when the office was moved to Compton. Service was great but the current service from Phillipines stinks, the staff is obnoxious and abusive. I have made a decision to inform any and all customers coming to my DEVICELAND store in Torrance, not to use any Belkin or Linksys products. Have also informed the Sales VPs at Ingram and Synnex and also to various CIOs at State, Local and Federal Customers
If Belkin wants to improve its name to the previous Status of repute, Belkin/Linksys needs to move its Tech Support service from Philippines to either Malaysia,Eastern Europe or Central America
Sincerely hope my suggestion is taken constructively
Director, Public Sector, IT sales
Complaint Phone number: 1-800-223-5546
Complaint Email: email@example.com
Head Office address: 12045 E. Waterfront Drive, Playa Vista, CA 90094 USA
Get verified information about Belkin complaints email & Phone number. Belkin provides full complaints handling accessible initially by telephone on 1-800-223-5546. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.