Experian complaints number & email.
As noted by the other two reviews filed against Experian previously, I have had the same experience. Experian makes it impossible to make a security freeze without "upgrading" to their premium (ripoff) service at over $21/month. What a-holes! I will avoid using Experian like the plague and will fill a complaint with the FTC.
These credit reporting companies are such a-holes. They market the Hell out of you and then every way you try to get them to stop reaches a dead-end. I'm so tired of their SPAM I may find out who their domain register and webhost are and file a complaint and also with the FTC. I don't know how they stay in business the way the do business.
I wish they'd just completely remove me from all their records, I have a high rating but I don't borrow since the 60's and don't ever want to so wish they'd just get lost or lose my info.
I tried to temporarily lift a freeze on my credit report. I have done so easily with Trans Union and Equifax. Not so with Experian.
I called 1-888-397-3742 and was prompted for social security number and other info. Eventually, the computerized system asked me for my PIN (15 digit long). At numerous attempts to enter my PIN, the system was rejecting it after just a few digits entered and was sending me back to the main menu. Unlike Trans Union and Equifax, no option for talking to a live person to resolve the problem was given. It appears to me that Experian thinks that if something doesn't work then it is my problem and not theirs.
I tried calling their other numbers that I found on the Internet, but all diverted my calls to the same place where no live operators could be reached and the automated system was malfunctioning as described above. Its simplistic design doesn't leave room for error, even if it is the Experian's error, with no human support that I could find for resolving the problems.
Experian is a multinational company with headquarters in Ireland. It does not appear to me that it cares very much about American consumers. I believe that it was a serious mistake to let it handle such sensitive things as credit reports in the U.S. I would urge the U.S. Congress and President Trump to exclude Experian from the "Tri-Bureau" credit reporting system as it causes harm to American consumers like myself; I could not lift freeze on my credit report which stopped my major loan application process.
TransUnion, an American company, has an easily available operators who very politely and expeditiously handled all my problems and requests. Equifax, a company that does business also outside of the U.S. but is headquartered in the U.S. does provide decent live operator support, albeit after long wait.
It is only the Experian that has chosen to not conform to this traditional way of doing business in the U.S. via telephone in that it has left me stuck with their malfunctioning and simplistic automated telephone voice response system.
Complaint Phone number: 1 (888) 397-3742 / 877-284-7942
Complaint Email: n/a
Head Office address: 475 Anton Blvd, Costa Mesa, CA 92626, USA
Get verified information about Experian complaints email & Phone number. Call 877-284-7942 to make a complaint to Experian about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The website explains things clearly.