Forever 21 complaints number & email.
FOREVER 21 double charged me supposedly due to a tech glitch. On that date (2/18/19) their supervisor named NINE assured me I would get my money back for the duplicated mistake order sent through. However, I was told they could not refund me immediately in spite of calling right away. ALSO while this is going on, FOREVER 21 was STILL promoting this KNOWN bad Presidents Day promotion code to the public. It was still live and usable. I am a web designer who understands this is illegal and corporately unethical.
The promotion they offered was not honored on the "goodfaith" processed order, I was fully charged for that order as well! So I was double charged in full from duplicate glitch, with no promotion even going through for either. I have been on the phone for 4 days now, still have not received my due refund or adjustment to the processed one which used their code.
THIS COMPANY IS DISGUSTING AND VERY UNPROFESSIONAL.
THEY WOULD NOT EVEN PUT A SUPERVISOR ON THE PHONE ONCE 3 DAYS PAST SUPPOSEDLY DUE TO HIGH CALL VOLUMES FOR THE MESS THEY MADE ON PRESIDENTS DAY.
I STILL HAVE NOT GOTTEN MY MONEY AND THIS COULD DRAG OUT A COUPLE WEEKS. Their own rep, Savannah B let me know that.
Complaint Phone number: 1-888-494-3837
Complaint Email: firstname.lastname@example.org
Tweet: Forever 21
Head Office address: 3880 N Mission Rd, Los Angeles, CA 90031, USA
Get verified information about Forever 21 complaints email & Phone number. If you wish to complain to Forever 21, call the complaints line on 1-888-494-3837. There are full contact details and information about the complaint procedures on the Forever 21 website.