GEICO complaints number & email.
I’ve been a Geico customer for 20yrs. I’ve never had to reach out to them for anything in the past, but the one time I have had to, it’s been such a HORRIBLE experience. My adjustor never returns my calls and Geico has not provided the level of service they claim to provide in this case. I requested them to review my claim and the facts of the incident multiple times, and yet they have made such an unfair judgement. I think it’s because both parties in the claim are Geico customers! My car was hit from behind while taking a legitimate left turn. The other party was turning right, did not yield and hit my car from behind. She changed her statement on multiple occasions (first stating she had the red light, then the green light and then stating the scene of the incident was much farther away from the lights!!). I submitted photos of the damage, pictures of the intersection and traffic light coordination. It was very evident from the pictures that the other party did not yield on a stop light. Despite recreating the scene for them, the Geico adjusters (not stating names here) did not review this carefully. Instead they said that “no party was at fault”!!!! They’ve made this such a horrible experience and so stressful for me to deal with, such that it's pushed me to think of switching insurance providers. What good is an insurance company if they are not by your side when you need them most!!! I have requested them to review the facts of the incident again as I know it was clearly the other party's fault!!! I REALLY HOPE SOMEONE FROM CORPORATE REVIEWS THIS AND CALLS ME!!!
The Geico Insurance Customer Service simply sucks.... They are so clueless as how properly to take care of Customers...
My husband was tring to switch over to geico ins When doing it online he made
a mistske on one of the questions and it ended up paying $70 more. So, my husband had called to speak to a person who mat be able to help him. Wich they could not help us. Now we have to get a letter from our old car insurance co. What a pain in the butt!! My husband didn't even get asked if he agree to these turms or not. We are not saving anything!!
Please be advised that I am an in-house counsel for Tom's Auto Body, Inc. and its affiliates, located in Ashland, MA. Within the past few months, commencing on March 5, 2019, a long time customer brought her damaged motor vehicle in for repair. GEICO is her insurance company, and this frail 80 year old woman has never missed paying her premiums to GEICO. Briefly, during March 2019 (after GEICO's adjuster took 14 days to come to Tom's to conduct an initial appraisal of damages) a second adjuster later managed to "total" GEICO's insured's vehicle without any negotiation, consultation, etc. with Tom's. This is a direct violation of 212 CMR et seq., a Massachusetts regulation. That "total" status was only made known to Tom's when said repair shop received a call from a salvage company within two hours of the same day after the second adjuster appeared for a subsequent appraisal. Subsequently, more than 30 days ensued to reach a total loss settlement as GEICO, by and through Supervisor Patrick Capri, refused to renege on the wrongfully attained "total" status. (I might add that this vehicle should have never been "totaled" as there was enough value remaining in the vehicle between the ACV of $13,275.00 and damages of less than $10,000.00). As a result of the sequence of events, Tom's, based on GEICO's misrepresentations that the vehicle was repairable, ordered parts valued at more than $5,000.00. Since that time, Tom's has sought reimbursement for those non-returnable parts and storage expenses and costs which have accrued at $50.00/day since March 5, 2019. To add insult to injury, GEICO contacted the insured (in a direct violation of a power of atty. she signed with Tom's and same was forwarded to GEICO) to notify her that GEICO had decided its insured would retain the totaled motor vehicle, resulting in: 1) Approx. $2,000.00 being subtracted from her ACV; and 2) leaving it up to GEICO's insured to dispose of the totaled vehicle.
Just this past week, we have submitted emails to Mgr. Ryan Brand; and conducted several unsuccessful/fruitless conversations with customer service personnel (with no authority to resolve anything)---all to no avail or success! Now, besides trying to resolve this matter; as in house attorney, I am seeking to submit a more detailed complaint to GEICO's corporate offices located in Gettzville, NY and to the Insurance Commissioner of the Commonwealth of Massachusetts. Should you wish to resolve this total mess, please contact me Charles M. Vacca Jr., Esq., @508-881-4748 or firstname.lastname@example.org.
PS: I have not inserted any rating; as I believe GEICO is deserving of a negative number or stars which has not been provided.
I was denied coverage by false statement of a agent that malicious put a remark that I was gone, let other people drive my car without being on the policy. I requested proof of such story but they never send me the record call.
I had to file a claim for an accident that wasn't my fault, but there weren't any witnesses. Geico has amazing customer service and followed up with me throughout the whole process. After I paid my deductible, they took care of the rest. I keep thinking of changing insurance companies to see if I can find a cheaper one, but I think I would rather pay a bit more for great customer service with Geico.
On 03/12/19 I called to update my address as well as my mileage commute. I MOVED and was not aware just for moving my insurance would go up by $100.00 when i just finally got it down in the 6 months i had geico.
Furthermore , angela the representative was very misleading with her information and very dismissive to my questions. She spoke over me the entire conversation and i felt she was not trying to help me at all with my concerns.
I also asked her to rate me on a quote for my boyfriend to possibly add him to my insurance opposed to him going on by himself and she added him anyway without my consent raising my policy almost 200.00.
Her supervisor Jordan locked me out of my account and in her codes made the changes permanently. When i asked Jordan to speak to a manager above her she hung up on me and told me she wont put anyone else on the phone.
Both of them proceeded to remain in my account against my will and invaded my privacy as well as making changes to my account i never allowed.
Complaint Phone number: 1-800-861-8380 / 1 (800) 207-7847
Complaint Email: n/a
Head Office address: 5260 Western Ave, Chevy Chase, MD 20815, USA
Get verified information about GEICO complaints email & Phone number. GEICO provides full complaints handling accessible initially by telephone on 1-800-861-8380. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.