Lowe's complaints number & email.
It's been 42 days since we initially ordered a Range and my family and I are still waiting for it to arrive. Additionally, there hasn't been any communication from Lowes unless initiated by me. Just awful service at every turn from Lowes.
Bad experience all around. I started on the website, attempting to order a microwave. It was hard to tell if it was in stock at my local store for immediate pick-up, so I tried to call. The phone to appliances rang for about 10 mins before I called back and tried the general customer service line (no way to transfer without hanging up and calling back). Customer service line rang for about 5 mins before I hung up. Back to the web site, I tried to go forward and just order the product, filled in all my information, but I could not submit the order. Was I missing something? Who knows. There was nothing to indicate I had missing information and I couldn't find anything on my review, but the submit button would not light up. Called several more times, ring, ring, ring, before 20 mins later I got through. They have it in stock, fine. I went to pick it up and asked it they did install. "Yes, no problem". She failed to mention until after all the mounts of paper work was done that install would cost more than the microwave and they were 2 weeks out for scheduling. Okay, no install. I take the microwave to the cashier and had to tell her 4 times that the install charges ringing up needed to be taken off. Apply military discount please. Oh, your not registered, can apply it. End of discussion. How do we register? No response. At that point, I just wanted to get out of there.
I would not give a 1 rating but a ZERO!
Contractor ordered $9,000.00 of block concrete,80 lb bags of concrete (400 bags). Way too much. Called for 13 days
trying to get someone out to look at material to return. No return calls, appointments made and no one shows up. No I’m sorry nor will they apologize for terrible customer service. Called the store 8 times in one sitting and was disconnected!
I am a very high end customer at both Panama Ciity Beach, Fl, Panama City, Fl, Tucson, Az stores. Spent a lot of money and WHY??? Your stores are disgraceful .
If you can’t make an appointment use the phone and let your customer know!
I bought new Christmas lights at LOWES on Dec 8th 2019. By Dec 24th 80% were not working. I took them down today and took them back thinking I had 30 days much to my surprise to be told that all Holiday returns have to be done by Dec 26th because since it’s holiday stuff they can’t resell it now...ummmm hello these DON’T work you can’t resell them anyhow and actually my receipt says 90 days!!! I am very unhappy $32 a box and they didn’t make it a month and they won’t let me return them 😡😡😡
I went to the Lowe's on University Parkway in Winston Salem last night. We spent over $1,000 and would have spent double that had the staff knew their products and could have given us some information. I had opened a new Lowe's card yesterday and was going to us it for my purchase. The girl at the register scanned my $100 off but did not apply my total to my new Lowe's card. I had given her the printed paper that had my new account number on it. I paid with my debit card and then realized that she did not apply the amount to my new card. I had to go through the process of getting a refund (which they told me it could take up to 24-48 hours to go back on my card). We asked for help loading and the girl stated they didn't have anyone there for loading. I informed her she better find someone! Everyone there was nothing but lazy. I had them call up a manager so that I could voice my concerns. They said it would be one person, but someone else came up instead and said they were the manager. All he could say was he was sorry and that he would talk to the manager about it. I was told by him that HE WAS THE MANAGER! I was stressed to the max by the time I got out of that place and I promise you - I WILL NEVER GO BACK TO THAT STORE AGAIN!!!!!!! RANT OVER!
I EXPERIENCED A FINANCIAL HARSHIP A FEW YEARS AGO AND HAD TO ASK FOR A HARSHIP ACCOUNT FROM YOU. I GOT BACK ON MY FEET AND WAS ABLE TO PAYOFF MY ACCOUNT IN FULL YOU LOST NOTHING. I HAVE BEEN A CUSTOMER OF LOWES AND LIVE ABOUT 1/2 MILE FROM YOUR STORE I REALLY LIKE YOUR STORE. I APPLIED FOR CREDIT WITH YOU AGAIN YESTERDAY AND WAS DECLINED. THIS WAS A HARD PILL TO SWALLOW ESPECIALLY SINCE I HONORED MY COMMITMENT TO LOWES WITH MY ACCOUNT. AT THE TIME I ASKED FOR HELP I HAD BEEN A CUTOMER OF OYU STORE SINCE IT WAS BULT I WAS TOLD I COULD REAPPLY WHEN MY SITUATION GOT BETTER AND WHEN I DID I GOT DECLINED. I APPLIED WITH YOUR COMPETETOR HOME DEPOT AND THEY GAVE ME A $2,000 LINE OF CREDIT. I GUESS I WAS JUST A NUMBER TO YOU ORGANIZATION GOOD BUYE LOWES.
The manager at the Lowe’s in Louisville Kentucky is a very rude and nasty like to get up in the customer face when he argue cusses on the sales floor
It’s the one with tattoos on his legs,short dunky man. Wondering why is he still there.
He is a very unprofessional manager he is the worst I have seen at Lowe’s
Something needs to be done about him
Or I will take my business elsewhere
Complaint Phone number: 1-800-445-6937
Complaint Email: firstname.lastname@example.org
Head Office address: 1000 Lowes Blvd, Mooresville, NC 28117, USA
Get verified information about Lowe's complaints email & Phone number. If you wish to complain to Lowe's, call the complaints line on 1-800-445-6937. There are full contact details and information about the complaint procedures on the Lowe's website.