Olive Garden complaints number & email.
On the 25th of July me and family was having lunch at your Williamsburg Va. location and had some issues with our service and treatment. I totally understand about the pandemic protocols and the social distancing requirements. But in this case we waited 30 min to be seated and once we were called by our hostess she was rude and did not even acknowledge we were even talking to her, my wife and I tried to make casual conversation and she did even responded at all. She basically tossed our menus down and would not hand them to me and the same with our napkin wrapped silver ware. Then was told to follow her and then was taken to the very back table in the very back of the restaurant by the back door. We passed booth after booth and was never given an option of seating. Looking around the restaurant all the black customers were being placed in the front of your restaurant while your other customers were being seated in the back. Equal treatment of all customers should be the same but perception of how we were being segregated is not something that your chain should want or condone. Spoke the manager in regards to our concerns he never gave his name that we heard and one of the wait staff was eavesdropping on our whole conversation. As we were leaving the same wait staff yelled at us to have a nice day. We were told we could call and talk to him or Cathy if we were coming back to dine. I have eaten in your chain all over the US but was not what I am accustomed to. I will not be revisiting this location to dine again. Love the food but don’t need to be treated this way!
I called and placed a to-go order and the girl told me 30 min. We arrived at Olive Garden 30 min later to pick up food and ended up waiting for 45 min. I called to check on our order and they girl said they couldn't find our car and then she hung up on me. Order was messed up and I will not be eating at Olive Garden again.
I am complaining about my meal 'chicken parmigiana' that I ordered and picked up today from the Pleasant Hills Olive Garden. I do understand that restaurants are currently coping with covid-19 and thus may be understaffed but this is no excuse to serve inedible food to paying customers. I am also disconcerted with the complaint process as I am unable to attach any photographs to show the restaurant what I bit into when I brought my food home. I am waiting to hear back from the restaurant and will report on how this situation was handled.
For years 20 + my family have gone to this olive garden and most of the time we got exceptional service, but the last three or four times the service has been unacceptable. the last time we went we were there 40 minutes and had to ask for bread 3 times before we got it. the same thing happened today. two of us got the unlimited soup and salad, we were there about 45 minutes before we got bread and were waiting to get more soup. As I said we have gone here for a lot of years but don't know whether we'll be back or not.
Complaint Phone number: 1 (800) 331-2729
Complaint Email: -
Tweet: Olive Garden
Head Office address: 1000 Darden Center Drive, Orlando, Florida 32837
Get verified information about Olive Garden complaints email & Phone number. Call the Olive Garden complaints line on 1 (800) 331-2729 if you have a complaint about a product or service. Other contact methods including online and post, and Olive Garden resolve to handle complaints in a systematic fashion keeping the customer informed at all times.