Pizza Hut complaints number & email.
First of all I am a 25 year customer of pizza hut.
My kids wanted 2 pizzas, and first we called at 4:02pm on Saturday to know about the deals. Later, on 6:03pm when I got off my job, I called back and I placed my order. (My phone shows my out going call to pizza hut 9722402440 for a duration of 9 minutes conversation).
15 minutes later I went to (Broadway, Garland) location where I get my pizzas for the past 25 years.
The employee told me that I have never called the store.
I got back to the car, I brought my phone and told her if there phone has been change or what. I showed her the phone number, she said it was not their number. I googled, and I found the number I have called is correct. But, their computer doesn't show my order or name.
I obviously was shocked. They were telling me I have not called, however, I was showing them my phone that indicates I had a call and have spoken for 9 minutes included the waiting time,
Will any person with no order go to a pizza store to get a pizza he or she wants? If I have no order, simply I will go and place the order for how I would like my pizza!!
I was frustrated, as they wanted to show me the computer that there is not order on my name, that could have been an error on their side as my phone will not have a mistaken record of my placing number.
I told that I don't give a damn sh** about your computer, look at my phone.
I told, ok simply get my order now.
The employee told me : " for this altitude, I refuse to take your order unless you call from another phone with another name"
WOW!! this is what I experienced!
The Lady wrote her name as Stephanie as per my request to make a complaint.
America!! Where is a manner, where is customer service?
Where is the notion of " the customer is always right" ??
I am going to call the complaint number at the time they will get the calls.
I ordered two pizza online for delivery on sunday for my guests. As a customer i was so disappointed and annoyed when i opened one of the pizza, it was totally well done or you can say burnt. It was totally waste of money. It looked horrible, because of shortage of time as my guest were on their way to ours. i have no choice i had to quickly ordered from another company. They messed up my order and in addition to that they send wrong dipping. So as a reputated Company i never even imagine that would the service. I think in future i would not again ordered from the Pizza hut.
Complaint Phone number: 1-800-948-8488
Complaint Email: -
Tweet: Pizza Hut
Head Office address: 7100 Corporate Dr, Plano, TX 75024, USA
Get verified information about Pizza Hut complaints email & Phone number. Call 1-800-948-8488 to make a complaint to Pizza Hut about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The website explains things clearly.