Quest Diagnostics complaints number & email.
The employee there KAREN is beyond unkept and RUDE. She disrupted checking in another patient to come over and tell me I was not allowed to be on the phone with my boss. I was the only other patient waiting, was speaking quietly, and was required to take the call. When I ended the call, I told her she was very rude and she should focus on the patient she is making wait. She said I should have paused the call with my boss to tell her who I was talking to and that the call was nearly over. WHAT??? Perfect name of KAREN! Her parents named her right! It was disturbing and unnecessary behavior and Quest should be embarrassed that they have an employee that behaves in such an unprofessional manner. They must be desperate for help. I will NEVER go back to be treated like that. Of course...typically....you can't reach a human at any quest number to log a complaint which is why employees like this think they can get away with behavior that is awful.
I went to Quest Diagnostics for a Blood Test. at the recommendations of my Doctor. Before I went, I contacted my Insurance Company, to find out what it would cost. I was told $0.00. Today I received an invoice for $5.00. Why?
The Invoice Number is 753860471. I would have marked 5 stars if I had not received an Invoice.
I am complaining about the company's fraudulent behavior. On January 29, 2019 I had blood work done. Initially Medicare disapproved all charges and I paid $776.62 on
April 16, 2019. Medicare reconsidered on July 16, 2019 and approved all services except one for $241.84. Despite two certified letters to the Quest Collection Center in Chicago I did not get a response let alone a reimbursement. Quest Diagnostics owes $534.78. I am an old woman eking out a living on a small pension and Quest is enriching itself on my account!!
Complaint Phone number: 866-MYQUEST (866-697-8378)
Complaint Email: n/a
Tweet: Quest Diagnostics
Head Office address: 500 Plaza Dr, Secaucus, NJ 07094
Get verified information about Quest Diagnostics complaints email & Phone number. Quest Diagnostics provides full complaints handling accessible initially by telephone on 866-MYQUEST (866-697-8378). If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.