T-Mobile US complaints number & email.

T-Mobile US
Average rating:  
 1 reviews
by Allen Kevin Justice on T-Mobile US
Phone delivery
City where company is located (optional): Columbia SC

Let me say, my experience was not optimal. Saturday was my birthday and my wife for months has been talking about new phones. We went to T Mobile to switch carriers and upgrade our phones. I told my wife of meeting a young lady who was working at the Harden Street Columbia SC store and wanted to go there to look her up and check T Mobile out. Our experience was excellent and received great service and decided to switch. We updated out phones, ordered them, and bought some accessories. We were told the phones would be delivered Tuesday or Wednesday. All was well. Then the problems began. Received email that order was shipped. Tried to check it but was unable to get to the link in the email to track. Tuesday one phone delivered. Didn't know if one was not delivered and the other stolen so I called Customer service. 800 number first kicked my off the two times I called. The CSR named "Hannah" who seemed from an overseas call center said she would investigate and call me back either in 30 minutes to an hour. NO CALL. I tried the 800 number again and was kicked out of the system with a busy signal given after I made my selection. I called the store I dealt with and one of the associates I had met tried to help but gave me the option to be transferred to their CARE group. I told her that would be fine. The CSR this time tried to help but kept giving me bad information. First that the phone were processed on different dates, then she found something and saw where they were processed at the same time but one was still not shipped. I asked for information and she said it should ship either later that day or the next. I should get the phone by Saturday the 15th at the latest. I asked about the tracking of the status email and she said I needed to register with "My TMobile". Then she said that the phone didn't ship due to their promotion of buy one get one and the second was the promotion phone. I waited the rest of the day and until noon the next day to see if I would get another email stating that the phone had shipped. Nothing. I packed up my stuff and headed for the store. Then things really went wrong. The store associates were again great, but the CARE folks were not. I was then told that the phone was backordered, and they could not tell me when it would be sent. I told the store associates that I wanted to cut my losses. I would just cancel my order, and would just take my refunds. I was told that I couldn't do anything until the other phone was received. Meanwhile, I'm out $300, waiting on a phone that cant be told when I'll get it, paying both my old carrier charges, and TMobile service. I want to say, the store associates have been great but the CSR's even when asked for their names were non responsive to the customer. I was offered $20 of credit for all my trouble. I asked for a District or Regional Manager to call me. I looked up the corporate number 1-425-xxx-400x to call and no answer for 3 minutes I was on the phone. I wanted to voice my frustration to someone who would be able to help customers like me affect some change. I hope that this post will prompt some sort of contact with a concerned executive that honestly believes in there moto of Caring about customers.

Thanks for letting me rant!!!!!

T-Mobile US complaints number & email

Complaint Phone number: 1-800-937-8997

Complaint Email: n/a

Tweet: T-Mobile US

Website: https://www.t-mobile.com/

Head Office address: 12920 SE 38th Street Bellevue, WA 98006, United States.

Get verified information about T-Mobile US complaints email & Phone number. T-Mobile US provides full complaints handling accessible initially by telephone on 1-800-937-8997. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.

T-Mobile US complaints email & Phone number

Last updated on December 16th, 2019 at 05:38 am

How to make a Complaint to T-Mobile US

You should call T-Mobile US complaints line in the first instance on 1-800-937-8997. If this does not resolve matters, then further steps can be taken. Further information is on the website along with details of alternative contact options such as contact form, email and visiting your local branch.

T-Mobile US complaint contacts like Phone, email and support form

Complaint via Phone number : 1-800-937-8997

Complaint via Email : n/a

The Complaint via  Support Form : T-Mobile US Support Form

T-Mobile US complaint websitewww.t-mobile.com

Tweet: TMobile

T-Mobile US Corporate Head Office address

12920 SE 38th Street Bellevue,
WA 98006, United States

Also Read: Sprint Corporation complaints email & Phone number

More Contact Number’s of T-Mobile US

T-Mobile US Headquarters Phone Number: (425) 378-4000

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-844-428-9675

International Callers: 1-505-998-3793
TTY toll free number: 1-877-296-1018
T-Mobile Specialist: 1-800-866-2453

Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time

From a T-Mobile phone: 611
From another phone: 1-877-746-0909
Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)
While roaming internationally: +1-505-998-3793

Prepaid Support

Activate your account: 1-877-778-2107
Manage your account: 1-877-778-2106
Refill your account: 1-877-720-5195

About T-Mobile US

T-Mobile US is a United States-based wireless network operator. T-Mobile is the third largest wireless carrier in the United States. The T-Mobile US provides wireless voice and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands, and also serves as the host network for many mobile virtual network operators.

T-Mobile US traces its roots to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation.

Products & Services

Mobile telephony
Wireless broadband

Also Read: Skype complaints email & Phone number

Hopefully, We helped you to get some genuine records for T-Mobile US Complaint information.

Use below complaint form to discuss problems you have had with T-Mobile US, or how they have handled your complaints. Initial complaints should be directed to T-Mobile US directly. You can find complaint contact details for T-Mobile US above.

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T-Mobile US
Average rating:  
 1 reviews
by Allen Kevin Justice on T-Mobile US
Phone delivery
City where company is located (optional): Columbia SC

Let me say, my experience was not optimal. Saturday was my birthday and my wife for months has been talking about new phones. We went to T Mobile to switch carriers and upgrade our phones. I told my wife of meeting a young lady who was working at the Harden Street Columbia SC store and wanted to go there to look her up and check T Mobile out. Our experience was excellent and received great service and decided to switch. We updated out phones, ordered them, and bought some accessories. We were told the phones would be delivered Tuesday or Wednesday. All was well. Then the problems began. Received email that order was shipped. Tried to check it but was unable to get to the link in the email to track. Tuesday one phone delivered. Didn't know if one was not delivered and the other stolen so I called Customer service. 800 number first kicked my off the two times I called. The CSR named "Hannah" who seemed from an overseas call center said she would investigate and call me back either in 30 minutes to an hour. NO CALL. I tried the 800 number again and was kicked out of the system with a busy signal given after I made my selection. I called the store I dealt with and one of the associates I had met tried to help but gave me the option to be transferred to their CARE group. I told her that would be fine. The CSR this time tried to help but kept giving me bad information. First that the phone were processed on different dates, then she found something and saw where they were processed at the same time but one was still not shipped. I asked for information and she said it should ship either later that day or the next. I should get the phone by Saturday the 15th at the latest. I asked about the tracking of the status email and she said I needed to register with "My TMobile". Then she said that the phone didn't ship due to their promotion of buy one get one and the second was the promotion phone. I waited the rest of the day and until noon the next day to see if I would get another email stating that the phone had shipped. Nothing. I packed up my stuff and headed for the store. Then things really went wrong. The store associates were again great, but the CARE folks were not. I was then told that the phone was backordered, and they could not tell me when it would be sent. I told the store associates that I wanted to cut my losses. I would just cancel my order, and would just take my refunds. I was told that I couldn't do anything until the other phone was received. Meanwhile, I'm out $300, waiting on a phone that cant be told when I'll get it, paying both my old carrier charges, and TMobile service. I want to say, the store associates have been great but the CSR's even when asked for their names were non responsive to the customer. I was offered $20 of credit for all my trouble. I asked for a District or Regional Manager to call me. I looked up the corporate number 1-425-xxx-400x to call and no answer for 3 minutes I was on the phone. I wanted to voice my frustration to someone who would be able to help customers like me affect some change. I hope that this post will prompt some sort of contact with a concerned executive that honestly believes in there moto of Caring about customers.

Thanks for letting me rant!!!!!