Last updated on November 13th, 2020 at 06:19 amHow to make a Complaint to Pelican Water Softener Complaints handling is available on the Pelican Water Softener website via ‘Customer Support.’ The first step is to call on the complaints line 877-842-1635 (Monday-Friday: 8:00 AM – 9:00 PM EST, Saturday 8:00 AM – 8:00 PM EST ).