AutoZone complaints number & email.

AutoZone
Average rating:  
 16 reviews
by Virgil havice on AutoZone
Bad parts shocks KYB brand.seals for CV Axel's duralast junk
City where company is located (optional): Tampa

I purchase two new front axles for my Nissan two new shock absorbers KYB brand, and to duralast seals for the ends of the CV joints. The shock absorber started leaking the first week I had them on the car. Solution buy two more shock absorbers and pay the mechanic again to install them. The CV joint SEALS or bad because they're made cheaply and they leaked upon the installation of the Axel's. Driving home I lost a couple gallons of transmission fluid on the highway stop. Then the AutoZone technician said I should have never put those seals in the Nissan I should have got them off the dealer? Why wouldn't you tell me that when I bought them. Now I have to pay to have the axles removed and the new seals put in. And I paid $150 for the new shocks, which will cost me another hundred and twenty-five to get installed and 125 to install the seals on the axles that they sold me. I will never go here again. That's not right. Selling products that don't work. You want to keep America great again quit buying everything from China Taiwan Japan and buy something made in America even if it's a seal for a European or a Asian car. So I'm buying mine from the Nissan dealer. Rant over I've been going to AutoZone for 30 years and took care of a fleet of 40 trucks. Thank you very much

by Scott on AutoZone
Customer service
City where company is located (optional): Colorado springs

Horrible customer service. I usually go to this autozone but will not go back ever because of the rude and lazy worker. Guy had a terrible attitude. Very rude. Store # 3432 6440 N. Union Blvd. Colorado Springs, CO 80918

by dean b starkey on AutoZone
BAD BATTERY
City where company is located (optional): crosby

On December 30th I purchased a battery from Auto Zone in Crosby TX - paid $95 went home and installed the battery. My car did not start so I had my mechanic tow my car to the shop - thinking it was some other issue besides the battery - turns out the new battery was dead. Auto Zone swapped out the battery however I was charged $104 dollars from my mechanic - $60 for tow and $44 for install of new battery. I had to take a day off from work to deal with this issue. I have left a complaint on company website but it has gone unnoticed. I will never do business with them again - partially because of the battery but more so the lack of concern or interest to make good on an issue that clearly they were at fault - they do not care about their customers - just another Corporate giant on a money grab. Save yourself the time and hassle of doing business with this company - they don't care about you or me!

by DANIEL REYES on AutoZone
Cancelling an order
City where company is located (optional): Victorville

I placed a order on 12/31/19 for 3 parts that total out to be 156.20, 2 of the parts read shipped with in one day and the other part read shipped within 2 days, well i called back the same day to cancel the order, the representive told me that she couldnt cancel because the items already shipped, and that i would have to wait until i received the items, than go to the store for my refund, than i called the number i got to issue my complaint, but that wasnt no help all i got was you should of read the time of delivery, customer service isn't what it used to be I had mechanic I was going to go get my car on Saturday because I suggest was get all my part but now I'm not getting my third party till Monday which puts it off even longer so now I have to pay more for my car sitting at the shop I don't think that's right this was my first time ordering online I normally would go into the store and buy my heart I would never order online with AutoZone again

by Shantel on AutoZone
I called to ask for a price on brakes, and Keisha was very rude.
City where company is located (optional): Houma

I called AutoZone on Grand Caillou Rd in Houma, La to ask for a price on brakes. The female I spoke to was very rude for no apparent reason. I had to ask who I was speaking to a few times until she finally said that her name was Keisha. Because of Keisha's rudeness, I will not ever shop at this location again. I will also share this horrible experience with everyone I know, and suggest they shop elsewhere also.

by Darlene on AutoZone
City where company is located (optional): Hampstead. Md

My daughter overdosed and passed away James the GM instead of asking how my son was doing he asked for proof of my daughters passing. How cold and callous of a person this GM James is I am so done with your company and how you treat your employees it is just horrific.I am going to the news I am going to the newspaper I am going on any website that’ll listen to me and tell them what a poor inhumane Company Auto Zone is because James has had numerous complaints and your company HR no one does anything about how horrific this man is.If I could give a zero minus I would I am so disgusted with how you treat your employees it’s apalling

by Darlene BernierThayer on AutoZone
City where company is located (optional): Hampstead Maryland

Hampstead Maryland The GM of Auto Zone James , is horrific my daughter passed away and he wanted my son to prove that she passed away. Instead of me giving him the information he refused to get on the phone and he was screaming at my son for having me call to give him the information of where it had happened and where the funeral home was. He treats the employees like they were animals he screams at them he verbally abuses them he is violent with them he is a horrifically awful person and should not be working at an AutoZone , For that matter he should be working nowhere because he is such an awful wretched man. Instead of asking how my son was he was screaming At him . He has no business in customer service. I’ve tried to call HR they don’t refer return phone calls. I’ve called the district manager he doesn’t return phone calls. I am apalled at how they treat their employees they have no customer service skills. Let alone no humanity towards their fellow man kind. I am going to continue until this is rectified he has no business being a manager or in management with any company James the GM of Auto Zone Hampstead Maryland. I will continue calling writing anyone the media the newspaper the news Internet anyone that will listen I will continue to tell my story about James the Gm of Auto Zone in Hampstead Maryland is. Let alone I’m going to go to the labor board and I’m going to get a lawyer and I’m going to continue until this man apologizes and treat people as human beings he has no business in any type of service industry

by Jason Trumpower on AutoZone
City where company is located (optional): Clear Spring

Horrible. Been goiong there for over 20 years and cant even get a good battery check. Always selling me wrong parts when i give them them proper info.. Never go there again

by Todd johnson on AutoZone
Headlight assembly

I had a headlight on my 07 Mercedes Benz GL450 I went in to purchase a headlight hid and as I was trying to install the headlight on the passenger side it was kind of hard to put in so one of the employees came out to help and he had taken off the metal bracket that holds the headlight in he did not know how to put the metal bracket back on so the assistant manager came out to help so they took the back cover off the driver side twist the locking mechanism the hold the lighting and unplugged it so as they seen how the metal clip was holding a lightbulb in they got the passenger side on but they were trying to put back the locking mechanism on to my headlight on the driver side had a trying time trying to get it on they end up breaking a clip by trying to lock it on they put the cover on and I went on about my way the next day I noticed my driver side headlight was out I pulled over to the gas station open My Hood and open the cover there was the locking mechanism sitting inside the compartment so the next day I went back to the store to get a light bulb and told him that it went out they were gladly to exchange the light bulb so instead of me trying to put the light bulb in I think it to my mechanic and I had moisture inside my headlight assembly which was awfully strange so when my mechanic got to the vehicle he said I will have to get a new headlight assembly because the locking mechanism was broke and moisture got inside of my headlight. So I called a district manager I got the phone number from the Cleveland Avenue store this district manager was trying to take care of everything but then pass the buck off to the new district manager and I explained to him what was going on and I told him that my mechanic would be back after the holiday so they call a junkyard which is $600 they had the assistant manager from Clintonville call me to tell me that the district manager wanted me to pay 200 and they pay 400 but nobody wants to pay my mechanic the whole bumper has to come down on this type of vehicle in order for them to remove the headlight assembly I called the dealer the dealer wants $1,000 AutoZone people touch my truck and now I have not had my truck since December 10th it is now December 27th and I'm very disappointed in AutoZone's actions instead of taking care of the customer I did not break it they did they need to pay for everything. I'm very disappointed in how this is being handled now I have to take legal action against you guys

by Gloria on AutoZone
Parts that were ordered
City where company is located (optional): Pocomoke City,Md

Phil ordered rear shocks and sway bar links for me on Thurs. Dec.26 while with him he called the Salisbury North store and they told him parts would sent down to him that evening,and I said I will pick up in morning. At store Friday 11:00 and saw Vanessa who was short and sarcastic with me saying parts not there no one knows anything about them and she had no idea if or when they would be there that I could come back later that day and I said I would like to know if they are before I come back and asked her to check with the Salisbury store to find out what happened she slammed down what she had in her hands on counter angrily and called them on speaker phone and they said Phil didn’t order them day before while I was with him and he did,then she went on the gossip about other stuff to this girl about other stuff not work related for over 5 minutes,and I decided to leave! Not my first encounter with this sarcastic person but you may of lost my business and others business because of her attitude!

AutoZone complaints number & email

Complaint Phone number: 1-800-288-6966

Complaint Email:

Tweet: AutoZone

Website: https://www.autozone.com/

Head Office address: 123 S Front St, Memphis, TN 38103, USA

Get verified information about AutoZone complaints email & Phone number. To complain to AutoZone about their service, call 1-800-AUTOZONE (1-800-288-6966) to discuss your issue. If this is unsuccessful in resolving the problem, the company have a complaints procedure to follow.

Last updated on December 20th, 2019

How to make a Complaint to AutoZone

AutoZone provide a range of complaint handling options on their website. The first step is to phone the complaints line on 1-800-AUTOZONE (1-800-288-6966). Alternatively, local branches are geared to help their account holders and deal with complaints so a personal visit is an option.

Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how AutoZone will handle your complaint and what communication to expect.

AutoZone complaint contacts like Phone, email and support form

Complaint via Phone number : 1-800-AUTOZONE (1-800-288-6966)

AutoZone Rewards: 1-800-741-9179

Complaint via Email :

Complaint via  Support Form : AutoZone Support Form

AutoZone complaint websitewww.autozone.com

Tweet: autozone

AutoZone Corporate Head Office address

123 S Front St, Memphis, TN 38103, USA

Also Read: Disney Channel complaints email & Phone number

About AutoZone

AutoZone is an American retailer of aftermarket automotive parts and accessories, the largest in the United States. On July 4, 1979, the first store opened in Forrest City, Arkansas under the name of Auto Shack. Doc Crain was the store’s first manager.

Products & Services

Automotive parts and accessories

Also Read: Autozone Hours of Operation

Hopefully, We helped you to get some genuine records for AutoZone Complaint information.

Use below complaint form to discuss problems you have had with AutoZone , or how they have handled your complaints. Initial complaints should be directed to AutoZone directly. You can find complaint contact details for AutoZone above.

 

AutoZone Customer Complaints

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AutoZone
Average rating:  
 16 reviews
by Virgil havice on AutoZone
Bad parts shocks KYB brand.seals for CV Axel's duralast junk
City where company is located (optional): Tampa

I purchase two new front axles for my Nissan two new shock absorbers KYB brand, and to duralast seals for the ends of the CV joints. The shock absorber started leaking the first week I had them on the car. Solution buy two more shock absorbers and pay the mechanic again to install them. The CV joint SEALS or bad because they're made cheaply and they leaked upon the installation of the Axel's. Driving home I lost a couple gallons of transmission fluid on the highway stop. Then the AutoZone technician said I should have never put those seals in the Nissan I should have got them off the dealer? Why wouldn't you tell me that when I bought them. Now I have to pay to have the axles removed and the new seals put in. And I paid $150 for the new shocks, which will cost me another hundred and twenty-five to get installed and 125 to install the seals on the axles that they sold me. I will never go here again. That's not right. Selling products that don't work. You want to keep America great again quit buying everything from China Taiwan Japan and buy something made in America even if it's a seal for a European or a Asian car. So I'm buying mine from the Nissan dealer. Rant over I've been going to AutoZone for 30 years and took care of a fleet of 40 trucks. Thank you very much

by Scott on AutoZone
Customer service
City where company is located (optional): Colorado springs

Horrible customer service. I usually go to this autozone but will not go back ever because of the rude and lazy worker. Guy had a terrible attitude. Very rude. Store # 3432 6440 N. Union Blvd. Colorado Springs, CO 80918

by dean b starkey on AutoZone
BAD BATTERY
City where company is located (optional): crosby

On December 30th I purchased a battery from Auto Zone in Crosby TX - paid $95 went home and installed the battery. My car did not start so I had my mechanic tow my car to the shop - thinking it was some other issue besides the battery - turns out the new battery was dead. Auto Zone swapped out the battery however I was charged $104 dollars from my mechanic - $60 for tow and $44 for install of new battery. I had to take a day off from work to deal with this issue. I have left a complaint on company website but it has gone unnoticed. I will never do business with them again - partially because of the battery but more so the lack of concern or interest to make good on an issue that clearly they were at fault - they do not care about their customers - just another Corporate giant on a money grab. Save yourself the time and hassle of doing business with this company - they don't care about you or me!

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