Last updated on December 19th, 2019
How to make a Complaint to MoneyGram
Call the MoneyGram on their complaint number in the first instance on 1-800-955-7777 / 1-800-926-9400. If this does not resolve the issue for you, then you should write to the MoneyGram via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.
MoneyGram complaint contacts like Phone, email and support form
Complaint via Phone number : 1-800-955-7777 / 1-800-926-9400
Report Fraud Customer Care Center: 01- 800-269-4556
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : MoneyGram Support Form
MoneyGram complaint website : www.moneygram.com
MoneyGram Corporate Head Office address
3000 Internet Blvd, Frisco, TX 75034, USA
Also Read: Citibank complaints email & Phone number
MoneyGram International Inc. is a money transfer company. The company provides its service to individuals and businesses through a network of agents and financial institutions.
MoneyGram is the second largest provider of money transfers in the world. The company operates in more than 200 countries with a global network of about 347,000 agent offices.
Products & Services
Bill payment services
Also Read: Oreck complaints email & Phone number
Hopefully, We helped you to get some genuine records for MoneyGram Complaint information.
Use below complaint form to discuss problems you have had with MoneyGram, or how they have handled your complaints. Initial complaints should be directed to MoneyGram directly. You can find complaint contact details for MoneyGram above.
MoneyGram Customer Complaints
Average rating: 5 reviews
Dec 12, 2019
City where company is located (optional): Melbourne Australia
To be honest .im sick and tired of even saying the word M- - - YG- - M
I’m not here to talk about my complaint with this company
I’m here to talk about how how they run there business.As it appears it’s not restricted to one country it’s going on everywhere around the world ,you can see that the same pattern of incompetence unfolding everywhere .so this means ,that the way this company is run comes from up high in the company ladder ,it’s not the representation of those who supply the service ,but the main body of this company .
You have to remember there run by high rollers .They don’t care who they tread on ,they can hire and fire when they please .You have to understand they don’t care ,they can afford not to care ,not all companies run a business like this ,so there’s some hope out there .
The worst aspect of this company is there correspondence, they advertise support but I can tell you they don’t , they can’t explain why things happen , I feel some people are targeted ,why maybe they don’t like colour of your money maybe they just enjoy thinning out there customers..Remember there the 2nd largest company doing money Transfer .
That’s where I am at the moment ...I was refused in using there transfer service and complained ,then blocked via phone the only means of correspondence was email ,haven’t heard anything back from them ..I’ve asked for my personal information to be removed ,now Im about to file a complaint in the way of a breach .
That’s my situation.
Don’t Rely on this company to be client friendly .its never going to happen .
Good luck to those unfortunate people fighting for justice .
Aug 10, 2019
City where company is located (optional): Bank South Pacific / MoneyGram agent in Honiara, Solomon Islands
MoneyGram is the worst money transfer company there is on the planet, in particular their agent Bank of South Pacific (BSP) in Honiara, Solomon Islands is one of the worst agents in the world. Let it be known to everyone and travellers to the Solomon Islands, never ever use MoneyGram in that country, it will take 1 week before you collect your money,and it will take 1 week just for a simple correction to be made, and everytime they give you a Reference Number it is always invalid then after 1 week you will get a Reference Number that is working, their customer service is sooooooooo horrible and shits, what a damnest MoneyGram agent and MoneyGram is the worst money transfer company, never ever use them. Go to Western Union instead they are first class with first class customer service!!
May 8, 2019
City where company is located (optional): Dallas
Moneygram Case number 6925897
MONEYGRAM's agent BANCOLOMBIA, Case 6925897 refuses to pay because the agent can’t identify the money transfer reference on moneygram system platform
Moneygram headquarters confirm IN WRITTEN that funds are available to pick up.
Moneygram Money transfer for $899.99 since
March 15 2019 to May 8 2019... and continues non compliant ....
It seems that nothing can be done to make the GIANT MONEYGRAM release the funds.
Reason: MONEYGRAM SYSTEM FAILURE
Contribution to aggravation # 1:
MONEYGRAM refuses to provide escalation phone numbers, nor emails, nor fax to pursue and follow up a solution process.
The only 1 number or email don't resolve, don't escalate satisfactorily, and don't provide follow-up separate specific points of contact.
Perceived message: "Don't call, don't write to us at Moneygram, you can sue us if you want"
Contribution to aggravation #2:
MONEYGRAM sheds responsibility to the clients to follow up and RESOLVE.
MONEYGRAM refuses to INITIATE CONTACT with their agents to find out the impediment and troubleshoot the broken process. The agent also refuses to initiate contact.
The client is the only promotor of three way communications; ignored by moneygram, and its agents.