Monro Muffler complaints number & email.

Monro Muffler
Average rating:  
 3 reviews
by Andrew on Monro Muffler
Vehicle Repair
City where company is located (optional): North Olmsted

BEWARE – Fraud, Deception and Careless Business Practices.



I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.



After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.



Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.



Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.



Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.



I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.



If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

by Andrew F. on Monro Muffler
Vehicle Repair
City where company is located (optional): North Olmsted, Ohio

BEWARE – Fraud, Deception and Careless Business Practices.



I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.



After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.



Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.



Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.



Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.



I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.



If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

by Mike Hunt on Monro Muffler
Customer Service
City where company is located (optional): Rochester

If you have a complaint and can't get anywhere with the store or Monro's general Customer Service Department, here are Monro's Corporate contacts that may be able to assist you.



Monro Corporate – Email Contacts



President and Chief Executive Officer

Brett T. Ponton - brett.ponton@monro.com



Executive Vice President and Chief Financial Officer

Brian J. D’Ambrosia - brian.dambrosia@monro.com



Senior Vice President – Chief Marketing Officer

Deborah R. Brundage - deborah.brundage@monro.com



Senior Vice President – Chief Information Officer

Avi Dasgupta - avi.dasgupta@monro.com



Senior Vice President – Chief Merchandising Officer

Gerald G. Alessia - gerald.alessia@monro.com



Senior Vice President - Store Operations

Samuel Senuk - samuel.senuk@monro.com



Senior Vice President – General Counsel and Secretary

Maureen E. Mulholland - maureen.mulholland@monro.com



Vice President – Business Development and Real Estate

Jack Heisman – jack.heisman@monro.com



Vice President – Human Resources

Shane L. Nickerson - shane.nickerson@monro.com



Customer Service Manager

Kyle Peterson - kyle.peterson@monro.com

Monro Muffler complaints number & email

Complaint Phone number: 800-876-3500 or 800-876-6676

Complaint Email:

Tweet: Monro Muffler

Website: https://www.monro.com/

Head Office address: 200 Holleder Pkwy, Rochester, NY 14615, USA

Get verified information about Monro Muffler complaints email & Phone number. If you need to make a complaint to the Monro Muffler, call 800-876-3500 or 800-876-6676. If you wish to take matters further, a range of contact options are shown on the website.

Monro Muffler complaints email & Phone number

Last updated on July 22nd, 2019 at 11:14 am

How to make a Complaint to Monro Muffler

Call the Monro Muffler complaints line on 800-876-3500 or 800-876-6676. If you need to take matters further, the ‘Contact Us’ section of the website presents several clearly laid out options along with a description of the complaints procedure.

You can choose between postal or online written contact, phoning via 800-876-3500 / 800-876-6676 or visiting your local branch.

 

Monro Muffler complaint contacts like Phone, email and support form

Complaint via Phone number : 800-876-3500 or 800-876-6676

Complaint via Email :

The Complaint via  Support Form : Monro Muffler Support Form

Monro Muffler complaint websitewww.monro.com

Tweet: MonroAutoTire

Monro Muffler Corporate Head Office address

200 Holleder Pkwy, Rochester, NY 14615, USA

 

Also Read: NTB Tires complaints email & Phone number

 

More contact number’s of Monro Muffler

Main Phone: 800-876-6676
HR/Non-Job Opportunity: 800-876-1020
Investor Information: 800-876-3324
Advertising: 800-876-3313

 

About Monro Muffler

Monro Muffler Brake is an American automotive service company focusing on scheduled maintenance, undercar repairs, and retail tire sales. The company was founded by Charles J. August in 1957.

 

Products & Services

Brakes
Mufflers and exhaust systems
Steering
Drive train
Suspension
Wheel alignment

 

Also Read: Safelite complaints email & Phone number

Hopefully, We helped you to get some genuine records for Monro Muffler Complaint information.

Use below complaint form to discuss problems you have had with Monro Muffler , or how they have handled your complaints. Initial complaints should be directed to Monro Muffler directly. You can find complaint contact details for Monro Muffler above.

 

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Monro Muffler
Average rating:  
 3 reviews
by Andrew on Monro Muffler
Vehicle Repair
City where company is located (optional): North Olmsted

BEWARE – Fraud, Deception and Careless Business Practices.



I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.



After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.



Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.



Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.



Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.



I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.



If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

by Andrew F. on Monro Muffler
Vehicle Repair
City where company is located (optional): North Olmsted, Ohio

BEWARE – Fraud, Deception and Careless Business Practices.



I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.



After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.



Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.



Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.



Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.



I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.



If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

by Mike Hunt on Monro Muffler
Customer Service
City where company is located (optional): Rochester

If you have a complaint and can't get anywhere with the store or Monro's general Customer Service Department, here are Monro's Corporate contacts that may be able to assist you.



Monro Corporate – Email Contacts



President and Chief Executive Officer

Brett T. Ponton - brett.ponton@monro.com



Executive Vice President and Chief Financial Officer

Brian J. D’Ambrosia - brian.dambrosia@monro.com



Senior Vice President – Chief Marketing Officer

Deborah R. Brundage - deborah.brundage@monro.com



Senior Vice President – Chief Information Officer

Avi Dasgupta - avi.dasgupta@monro.com



Senior Vice President – Chief Merchandising Officer

Gerald G. Alessia - gerald.alessia@monro.com



Senior Vice President - Store Operations

Samuel Senuk - samuel.senuk@monro.com



Senior Vice President – General Counsel and Secretary

Maureen E. Mulholland - maureen.mulholland@monro.com



Vice President – Business Development and Real Estate

Jack Heisman – jack.heisman@monro.com



Vice President – Human Resources

Shane L. Nickerson - shane.nickerson@monro.com



Customer Service Manager

Kyle Peterson - kyle.peterson@monro.com