Last updated on December 18th, 2019
How to make a Complaint to PetSmart
PetSmart provide a range of complaint handling options on their website. The first step is to phone the complaints line on 888-839-9638. Alternatively, local branches are geared to help their account holders and deal with complaints so a personal visit is an option.
Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how PetSmart will handle your complaint and what communication to expect.
PetSmart complaint contacts like Phone, email and support form
Complaint via Phone number : 888-839-9638
Complaint via Email : n/a
The Complaint via Support Form : PetSmart Support Form
PetSmart complaint website : www.petsmart.com
PetSmart Corporate Head Office address
19601 N 27th Ave, Phoenix, AZ 85027, USA
Also Read: Petco complaints email & Phone number
PetSmart Inc. is an American retail chain, that is engaged in the sale of pet animal products and services such as dog grooming and dog training, cat and dog boarding facilities, and daycare.
PetSmart opened for business on August 14, 1986 and opened its first two stores in August 1987 under the name PetFood Warehouse in the Phoenix area.
Products & Services
Doggie Day Camp
Pet animal products
Dog grooming and dog training
Cat and dog boarding facilities
Shipping & delivery
Return & refunds
Also Read: Doubletree complaints email & Phone number
Hopefully, We helped you to get some genuine records for PetSmart Complaint information.
Use below complaint form to discuss problems you have had with PetSmart, or how they have handled your complaints. Initial complaints should be directed to PetSmart directly. You can find complaint contact details for PetSmart above.
PetSmart Customer Complaints
Average rating: 1 reviews
Aug 5, 2020
City where company is located (optional): Puyallup
At Pet smart store #0376 120 31st Avenue Puyallup, WA 98374. On July 26, 2020 at 11:40am I went birthday shopping with my best friend for tank décor for the betta fish that I had purchased the day before. We were having a great time and were talking excitedly about the items we would be purchasing. We were also stopping by for dog food which we do together regularly. My friend went to look down one more side isle before we left, and I was standing in the middle of the main isle; when I heard ''faggot'' I looked towards the sound the voice and saw a man take un intake of breath through the bandanna mask he was wearing (because I could see that the bandanna was inhaled into his mouth) he then said ''cunt'' as he looked right at me. I could see the man was standing behind a desk, and the words above him said pet hotel. I watched him as he then began to look down at a clip board. My friend returned and we went up to the cashier's counter. I asked the cashier what the name of the man who worked at the pet hotel name was. She told me that there was no man working at the pet hotel. I told her that there was a man behind the desk at the pet hotel. She called her manager, who arrived at the cash register wearing the same bandanna and he was flushed red around his temples. She asked him if there was a man working at the pet hotel, he wouldn't even look at me. He said ''no, there is no man working at the pet hotel.'' I said ''I know it was you what is your name?'' He responded ''Curtis'' I was about to leave when ''Curtis'' called in the head manager, so I waited. The head manager came over and asked me what the problem was. I told the head manager that this man who was wearing the bandanna had just done to me. And the head manager then began to argue with me as if it were incredulous that this man who was obviously the floor manager to have been behind the desk at the pet hotel. I even let the head manager talk me into going over to the pet hotel to see if there was a man working there. When there was no man at the desk at the pet hotel. The head manager began to tell me that ''Curtis'' would not have said that because ''Curtis'' was a gay man. 'That Was Illegal!' I should have asked for the head manager's name right then, but I didn't believe what he had told me about ''Curtis.'' So I said, ''Yeah right, and that Curtis was acting'' and I then told the head manager, ''How would he know because he had never been to ''Curtis's house'' and I walked out. Not only was ''Curtis'' harassing me for what he believed to be my sexual orientation, but he was also slandering me by calling me a sexually derogatory name because of my gender. The head manager also sexually exploited ''Curtis'' by telling me in front of the pet hotel; in front of other customers that ''Curtis'' was a gay man. ''It is illegal'' for anyone in the U.S. to sexually exploit their employees. The head manager was trying to use ''Curtis's'' sexual orientation to make me believe that this supposed gay man wouldn't use that kind of language. And the head manager was also trying to make me look as if I was crazy in front of other customers, by trying to make me believe that his (evidently) floor manager ''Curtis'' couldn't have possibly been behind the pet hotel desk. Pet Smart, you really need to wise up.