Popeyes Louisiana Kitchen complaints number & email.

Popeyes Louisiana Kitchen
Average rating:  
 2 reviews
by Monty Montemayor on Popeyes Louisiana Kitchen
Customer service
City where company is located (optional): Dallas

Not sure why I'm writing this complaint as I've done this before in the past and you people do nothing but...here it goes...again! My son and I wen the evening of 01/09/2020 through the drive thru. It was approximated 8:40PM. There were 5 cars ahead of us. The line did not move! Not one car moved until...8:58 exactly! I was talking to the guy at the order intercom as he kept calling out to them with no response. The other 4 cars kept moving forward and the guy in front of me, myself, and 4 other cars behind me were left waiting. So basically your store burned the time till close to closing and right before closing time of 9:00 they filled the orders of the cars that placed their orders before 8:35 and screwed the rest of us. The guy in front of me said he was going to window to directly complain to them but I was too angry to deal with that! I wasted 20 min for nothing. No one had the decency to come out and say anything to us...no one came to the intercom and said sorry that they would not take anymore orders...NOTHING!!!! I used to go to the other location on Forest Ln but stopped going because of the terrible service and constantly getting my order wrong only to get a manager tell me why didn't I check my order before driving off. WHAT IS WRONG WITH YOUR ORGANIZATION? I'm frankly done!!! Love your product but hate dealing with poor service, poor customer service, wrong orders and when I've complained to the store manager or to you...corporate office...nothing is done....not even an apology!!!! Look...like I said...love ya'lls product but it's not so good I'm willing to put up with the poor treatment and from the silence I've received in the past corporate office not giving a damn!!!! At this point I'm pretty much done with your organization! My next move is to now write my review of the location I'm complaining about and the other Forest Ln location on Yelp! I feel I need to inform others of your lack of care. This is not the Popeyes of 25 years ago. Eventually if this is happening to me its happening to others as well and it will catch up with you. I will inform everyone I know of ya'lls poor customer service/customer appreciation performance and advise them to not purchase your product...no matter how good you think you are! You want to shock me...email me! You don't want to surprise me...do what ya'll have done in the past...NOTHING!

by AMY on Popeyes Louisiana Kitchen
CLEANLINESS
City where company is located (optional): SYLACAUGA

THE POPEYES LOCATED IN SYLACAUGA, AL IS VERY FILTHY!! THERE IS TRASH ALL AROUND THE BUILDING AND THE BACK DOOR IS ALWAYS HANGING OPEN REVEALING GREASY WALLS AND DIRTY MOPS AND BUCKETS. I RECENTLY WENT THROUGH THE DRIVE THROUGH TO ORDER A MEAL AND I SAW THAT THERE WAS A NEW "CANE SUGAR" LEMONADE AVAILABLE EITHER FROZEN OR ON ICE. I DROVE OFF WITH MY ITEMS AND TRIED THE LEMONADE AND IT TASTED SPOILED. I TRIED IT AGAIN AND HAD TO SPIT IT OUT IT TASTED SO BAD. I RETURNED TO THE STORE AND REPORTED THE ISSUE. THE MANAGER ON DUTY TRIED IT AND IMMEDIATELY SPIT IT OUT AND ADVISED THE CASHIER TO EMPTY THE WHOLE CONTAINER AS IT WAS SOUR!! WEHN THE CASHIER BEGAN TO EMPTY THE CONTENTS THE SMELL OF THE SPOILED COOLER FILLED THE ENTIRE LOBBY!! PLEASE EXPLAIN TO ME HOW THEY DID NOT KNOW THAT MACHINE WAS INOPERABLE AND THE CONTENTS WAS SPOILED!!??

THEY THEN BEGAN TO BREAK DOWN THE MACHINE AND PROCEEDED TO CLEAN IT WITH CLOROX.

I WAS REFUNDED MY MONEY AND APOLOGIZED BUT THAT IS UNACCEPTABLE. THE PLACE NEEDS TO BE VISITED BY CORPORATE. SOMETHING MUST BE DONE ABOUT THE CLEANLINESS AND OUTWARD APPEARANCE OF THIS FACILITY. WE HAVE TAKEN PICTURES OF THE BUILDING AS PROOF OF THE NASTY CONDITIONS. PLEASE TAKE ACTION IMMEDIATELY TO RESOLVE THIS ISSUE.

THANK YOU.

Popeyes Louisiana Kitchen complaints number & email

Complaint Phone number: 1 (877) 767-3937

Complaint Email: popeyescommunications@popeyes.com

Tweet: Popeyes Louisiana Kitchen

Website: http://www.popeyes.com/

Head Office address: 400 Perimeter Center TerraceSuite 1000, Atlanta, Georgia 30346 USA

Get verified information about Popeyes Louisiana Kitchen complaints email & Phone number. You can complain to Popeyes Louisiana Kitchen on 1 (877) 767-3937 if you have a grievance relating to food purchased and/or an experience in one of their stores. The company can be contacted by other methods such as email or post.

Last updated on December 16th, 2019

How to make a Complaint to Popeyes Louisiana Kitchen

Although many Popeyes Louisiana Kitchen restaurants are franchises and thus individual businesses, you can complain to the company centrally on the complaints line 1 (877) 767-3937. You can also complain via post, email or by calling in to the restaurant in question and speaking to someone in authority.

Popeyes Louisiana Kitchen complaint contacts like Phone, email and support form

Complaint via Phone number : 1 (877) 767-3937

Complaint via Emailpopeyescommunications@popeyes.com

The Complaint via  Support Form : Popeyes Louisiana Kitchen Support Form

Popeyes Louisiana Kitchen complaint websitewww.popeyes.com

Tweet: PopeyesChicken

Popeyes Louisiana Kitchen Corporate Head Office address

400 Perimeter Center TerraceSuite 1000
Atlanta, Georgia 30346 USA

Also Read: Pizza Hut complaints email & Phone number

About Popeyes Louisiana Kitchen

Popeyes is an American multinational chain of fried chicken fast food restaurants founded in 1972 in New Orleans, Louisiana.

Copeland started franchising his restaurant in 1976, beginning in Louisiana. The chain expanded to Canada in 1984, and opened its 500th restaurant in 1985.

Products & Services

Fried chicken
Cajun cuisine
Seafood
Vegetables
Biscuits

Also Read: Papa Murphy’s complaints email & Phone number

Hopefully, We helped you to get some genuine records for Popeyes Louisiana Kitchen Complaint information.

Use below complaint form to discuss problems you have had with Popeyes Louisiana Kitchen, or how they have handled your complaints. Initial complaints should be directed to Popeyes Louisiana Kitchen directly. You can find complaint contact details for Popeyes Louisiana Kitchen above.

 

Popeyes Louisiana Kitchen Customer Complaints

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Popeyes Louisiana Kitchen
Average rating:  
 2 reviews
by Monty Montemayor on Popeyes Louisiana Kitchen
Customer service
City where company is located (optional): Dallas

Not sure why I'm writing this complaint as I've done this before in the past and you people do nothing but...here it goes...again! My son and I wen the evening of 01/09/2020 through the drive thru. It was approximated 8:40PM. There were 5 cars ahead of us. The line did not move! Not one car moved until...8:58 exactly! I was talking to the guy at the order intercom as he kept calling out to them with no response. The other 4 cars kept moving forward and the guy in front of me, myself, and 4 other cars behind me were left waiting. So basically your store burned the time till close to closing and right before closing time of 9:00 they filled the orders of the cars that placed their orders before 8:35 and screwed the rest of us. The guy in front of me said he was going to window to directly complain to them but I was too angry to deal with that! I wasted 20 min for nothing. No one had the decency to come out and say anything to us...no one came to the intercom and said sorry that they would not take anymore orders...NOTHING!!!! I used to go to the other location on Forest Ln but stopped going because of the terrible service and constantly getting my order wrong only to get a manager tell me why didn't I check my order before driving off. WHAT IS WRONG WITH YOUR ORGANIZATION? I'm frankly done!!! Love your product but hate dealing with poor service, poor customer service, wrong orders and when I've complained to the store manager or to you...corporate office...nothing is done....not even an apology!!!! Look...like I said...love ya'lls product but it's not so good I'm willing to put up with the poor treatment and from the silence I've received in the past corporate office not giving a damn!!!! At this point I'm pretty much done with your organization! My next move is to now write my review of the location I'm complaining about and the other Forest Ln location on Yelp! I feel I need to inform others of your lack of care. This is not the Popeyes of 25 years ago. Eventually if this is happening to me its happening to others as well and it will catch up with you. I will inform everyone I know of ya'lls poor customer service/customer appreciation performance and advise them to not purchase your product...no matter how good you think you are! You want to shock me...email me! You don't want to surprise me...do what ya'll have done in the past...NOTHING!

by AMY on Popeyes Louisiana Kitchen
CLEANLINESS
City where company is located (optional): SYLACAUGA

THE POPEYES LOCATED IN SYLACAUGA, AL IS VERY FILTHY!! THERE IS TRASH ALL AROUND THE BUILDING AND THE BACK DOOR IS ALWAYS HANGING OPEN REVEALING GREASY WALLS AND DIRTY MOPS AND BUCKETS. I RECENTLY WENT THROUGH THE DRIVE THROUGH TO ORDER A MEAL AND I SAW THAT THERE WAS A NEW "CANE SUGAR" LEMONADE AVAILABLE EITHER FROZEN OR ON ICE. I DROVE OFF WITH MY ITEMS AND TRIED THE LEMONADE AND IT TASTED SPOILED. I TRIED IT AGAIN AND HAD TO SPIT IT OUT IT TASTED SO BAD. I RETURNED TO THE STORE AND REPORTED THE ISSUE. THE MANAGER ON DUTY TRIED IT AND IMMEDIATELY SPIT IT OUT AND ADVISED THE CASHIER TO EMPTY THE WHOLE CONTAINER AS IT WAS SOUR!! WEHN THE CASHIER BEGAN TO EMPTY THE CONTENTS THE SMELL OF THE SPOILED COOLER FILLED THE ENTIRE LOBBY!! PLEASE EXPLAIN TO ME HOW THEY DID NOT KNOW THAT MACHINE WAS INOPERABLE AND THE CONTENTS WAS SPOILED!!??

THEY THEN BEGAN TO BREAK DOWN THE MACHINE AND PROCEEDED TO CLEAN IT WITH CLOROX.

I WAS REFUNDED MY MONEY AND APOLOGIZED BUT THAT IS UNACCEPTABLE. THE PLACE NEEDS TO BE VISITED BY CORPORATE. SOMETHING MUST BE DONE ABOUT THE CLEANLINESS AND OUTWARD APPEARANCE OF THIS FACILITY. WE HAVE TAKEN PICTURES OF THE BUILDING AS PROOF OF THE NASTY CONDITIONS. PLEASE TAKE ACTION IMMEDIATELY TO RESOLVE THIS ISSUE.

THANK YOU.

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