Sears complaints number & email.
Sears customer service at 855-256-2467
my Contract Number 96363160
Claim number SCCMA1A43E97
HomeSure of America, Inc
PO Box 550607
I called Sears about the water leaking from my jetted steam bath into the basement on October 21, 2019. They sent out Seibold plumbing. The boss told me I had to order a drain system with two cables for the jetted part of the bath. I spent two hundred dollars in parts. Then a plumber came out from Seibold who said he could fix the situation but he never returned. A second plumber told me the first had quit. The second plumber left stating it was a two man job. Seibold returned, assessed the situation and sent in another guy who did get the drain in but did not attach the cables. Thus- no jetted bath. Also, unless the plug is pulled completely out of the tub, water will fill up the tub while taking a shower. In addition, the side of the tub was pulled open severely cracking the porcelain in the corner. The tub to this day has the side of the tub dangling open with all the inside parts exposed. These visits occurred over a period of weeks with Seibold dropping in periodically to check out the situation. December 10 and December 19 are the dates I was able to get from Sears as I was not keeping a record of this myself. However, when I called Sears after the December 19 appointment to say how things were left, Sears said they would do a Recall. Seibold wanted nothing to do with this.
On January 22, 2020 Sears sent over a different plumber named Paul Flarhety who was very disturbed by the present condition of the bath. He said, however, that he could make it right and would send a proposal to Sears. Three days ago I received a voicemail from Flarherty saying Sears was not honoring the contract. I have not formally heard from Sears but when I called them about this, I was told they are sorry for the inconvenience but that the bath was not covered. I said this has been an open claim since October 21, 2919 and it is now the end of January 2020 and you are just getting around telling me this? This is absurd. The way we have been bathing in a sink all this time and all for nothing. The lady told me she was sorry for my inconvenience. Please help! I am at wits end. I am 72 and feel I have been taken advantage of due to my patience with them.
I placed an order for a toy online. I got an email saying it had been delivered. It was never delivered -- I work from home and would have seen it. I tried the tracking number, which said it had been delivered to a different state. I called Sears to try to figure this out. I was told a third party supplier had supplied my order and given the third party supplier's phone number. No one answers that number
Complaint Phone number: (800) 479-5899 / (888) 205-0966
Complaint Email: firstname.lastname@example.org
Head Office address: 3333 Beverly Road, Hoffman Estates, IL 60179, USA
Get verified information about Sears complaints email & Phone number. Phone or write in the first instance. The complaints line is (800) 479-5899. If you wish to correspond with Sears online you should use the online form via their website.