WalMart complaints number & email.
On friday august 9 i came in to exchange a bday present i just recently received and have not opened in its original box without the receipt for some household essentials. I have 3 kids and am currently 8 months pregnant we have no vehicle at the moment and live at least 30 min away from any groceries and walmart. I dropped off the 2 items a nutribullet with 8 pieces to it and an atomic angel light both boxes had been torn in a spot or 2 but not damaging the actual product it remains in its original plastic inside and asked the associate behind the counter if i could just go get the stuff i really need in exchange 4 those items she assured me to go ahead . So my 10yr old 3yr old and 1yr old went and got gummy vitamins shampoo conditioner new tooth brushes and flouride free toothpaste some laundry soap dish soap bleach and a couple small toys 4 them and toilet paper u no household necessity type stuff. My husband was soon joining us and we went to the food side to grab a few things . As we walk up to the customer service desk my 3 yr old walks into a handle of a big blue cart that was in the middle of the main drag and hits his forehead then knocks him backwards onto the hard floor hitting the back of his head on the floor . I immediatley stop and pick him up calming his crying and feeling his head he seemed to calm down rather quickly so i proceeded to the customer service desk and started to unload my cart onto the counter. Well there was another lady in a yellow vest behind counter with the first intial employee who i left the items with when i first came in and she says so what are u trying to do maam?? I replied i am exchanging those two items that i received as gifts from my sister and my uncle for my bday for all this stuff my family and really actuall and need . She then tells me that unless i have the receipt i am not gonna be able to return or exchange anything because the boxes are damaged and she is not going to do the exchange like that . Needless to say i my husband and my 3 children stayed and argued the point until they call the local law enforcement and kicked us out i had my 10 yr old video recording the best he could the whole situation . I am absolutley apolled disappointed and have not stopped my crying fits and i cant even get to sleep tonite because of this whole situation. I am there at that walmart monthly with $762.00 that my family spends on food there faithfully monthly. I am a young mother and my husband and i have been having especially rough financial and transpotation issues as of about april this year so this really really hurt my family being shunned and turned away like that . Embarrassing as all get out the chandler city police come in and kick us out after walmarts employees are refusing to get the next boss up or give us any numbers to reach them and i have it on my phone recorded . You have no idea how bad we all want clean clothes and new toothbrushes and dish soap, for me my birthday gifts were what we were trying to exchange the unopened slightly beat up boxed Nutribullet and Angel light thingy for. But instead we get a police escort out and my 3 yr old has goose egg on back of his poor little head.
Complaint Phone number: 1-800-925-6278
Complaint Email: -
Head Office address: 702 SW 8th Street, Bentonville, AR 72716, United States
Get verified information about WalMart complaints email & Phone number. If you need to complain regarding any aspect of the WalMart products and service, then call the complaints line on 1-800-WALMART (1-800-925-6278). The company operates a structured complaints procedure should an initial phone call prove unsuccessful in resolving your issue.