Last updated on December 17th, 2019
How to make a Complaint to AirAsia
To complain to AirAsia, contact their complaints line on 1844 727 4588. AirAsia also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
AirAsia complaint contacts like Phone, email and support form
Complaint via Phone number : 1844 727 4588
Complaint via Email : n/a
The Complaint via Support Form : AirAsia Support Form
AirAsia complaint website : www.airasia.com
AirAsia Corporate Head Office address
Also Read: Virgin America complaints email & Phone number
AirAsia Berhad is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations.
AirAsia was established in 1993 and began operations on 18 November 1996. AirAsia has consistently been named as the world’s best low cost carrier for 9 years in a row in international travel and airline awards, including the latest award for 2017.
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Also Read: Turkish Airlines complaints email & Phone number
Hopefully, We helped you to get some genuine records for AirAsia Complaint information.
Use below complaint form to discuss problems you have had with AirAsia, or how they have handled your complaints. Initial complaints should be directed to AirAsia directly. You can find complaint contact details for AirAsia above.
AirAsia Customer Complaints
Average rating: 5 reviews
Aug 5, 2020
Absolutely atrocious when it comes to credit/refund for your tickets. Followed instructions from official email that came from AirAsia about how to reschedule/credit/refund your flights in the midst of COVID-19, First of all, the "AVA" support (piece of ****, deceitful), is absolutely useless. No "full refund" option was provided, reschedule and credit are the only options you get! selected credit and provided all the details asked (within a timely manner 3mins or so), get a generic error message "Bummer, your session timed out. Go back to main page". Tried this like 5x, same results. It's literally the company giving your a finger with a smile to back it :) really horrible customer service, why offer the options when you don't follow through with it. If you don't want to give ppl back their money then DON'T advertise that you will do so, or falsely lead others to believing that you're actually a decent company. Many people like myself feel cheated and made a fool of for being loyal to your company. We will seek alternatives in the future, even if that means we have to pay more for it. At least they won't be as deceitful as you guys. GG!
Jan 8, 2020
floor support staff
I would like to bring to your notice that Airasia has worst telephonic customer care and Floor Guest support.
I have booked two way airline from Melbourne (AVV) TO Bangalore (BLR) ON 29 NOV 2019 and 6 JAN 2020. Booking Confirmation number is PNR-DQYJPL.
While trying to purchase baggage online for this travel the PNR provided by Airasia was not redirecting me to do so. Due to which I had to call to customer service and one of your employee by name Animesh kumar from GoCare Team had went through the issue and informed me that I could buy the baggage at airport at the same prices as listed online and I also have confirmation that I had no baggege added online, where in as at Melbourne -Avalon airport I could easily get 25kg baggeage allowance lot at AUD92$ 90 MINS prior to departure. Now the trouble arose at Bangalore international airport, where I was not allowed to buy the same baggaege to near by cost as of Melbourne, I was been asked to pay around 1800 INR PER KG which could eventually total up to 45000 INR which was just a nightmare and I could not afford to pay so. Due to which your BLR Airasia staff Mr Murali CM abused me and dint allow me to CheckIN. due to which I have went through both mental and physical torture.
This unorganised staff of customer telephone service and Floor Guest support staff made me go through nightmare and it has resulted in Cancellation of my work visa in Australia and I have lost my Job. I request concerned person to go through my telephonic conversation and see why was I misguided about baggage.
In addition to this Mr Murali CM made me wait eagerly for 3 hours saying that he will try to arrange reschedule but he dint even try to do so. He also manhandled me when I asked for eplaination on what had happened which could be seen in the video attached.
I request to Compensate my lose or will appeal at consumer court.
Please see the attachments for emails screenshots and videos.
Apr 6, 2019
Very rude and unfriendly staff who have no courtesy. Had a very bad experience at the bengaluru airport. Was travelling with a friend and two kids. Was late to the gate as we were in the washroom. We missed our flight as we were not allowed to board. That's not my pain. My pain is the attitude and the mismanagement of The manager Athira kishore and her colleague. And the inconvenience they caused us. They were very rude and unfriendly. And did not guide us at all, rather they just walked out on us. With two kids we were cluelessly standing trying to get pass security and get to the other side to book tickets. They just abandoned us on the airport rather than guiding us out. We were running around the airport trying to find them with kids hanging around our neck as the security guy told us that one staff has to guide us out. Very pathetic behavior. We are not slaves or beggars to go around looking for them. It was their job to guide us out. They took our boarding pass as well and didn't give them back. The boarding pass were required at the security check with a staff and their signatures to get out.And when we complained on the feedback form about them. THEY LIED saying they offered us the next flight with no charges. Horrible horrible experience. Never taking this airline again. My friend has a special child who is 3 who can't even sit properly on his own. She had to carry him around running around the airport because of these ladies. This is very unethical behavior on the part of AirAsia. Very very disappointed. Where the world is moving forward in women safety AirAsia is going 10 steps backwards because of such people who left two women with kids on the airport on their own.