Last updated on December 17th, 2019
How to make a Complaint to Turkish Airlines
To complain to Turkish Airlines, contact their complaints line on 1-800-874-8875. They can also be contacted by mail and online contact form if required. Turkish Airlines also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
Turkish Airlines complaint contacts like Phone, email and support form
Complaint via Phone number : 1-800-874-8875
Complaint via Email : n/a
The Complaint via Support Form : Turkish Airlines Support Form
Turkish Airlines complaint website : www.turkishairlines.com
Turkish Airlines Corporate Head Office address
2200 Post Oak Blvd #1550, Houston, TX 77056, USA
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About Turkish Airlines
Turkish Airlines is the national flag carrier airline of Turkey. It serves more destinations non-stop from a single airport than any other airline in Europe. Turkish Airlines flies to 120 countries, more than any other airline.
Turkish Airlines was established on 20 May 1933 as State Airlines Administration as a department of the Ministry of National Defence.
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Hopefully, We helped you to get some genuine records for Turkish Airlines Complaint information.
Use below complaint form to discuss problems you have had with Turkish Airlines, or how they have handled your complaints. Initial complaints should be directed to Turkish Airlines directly. You can find complaint contact details for Turkish Airlines above.
Turkish Airlines Customer Complaints
Average rating: 2 reviews
Feb 19, 2020
Missing Transfer Flight and staff attitude
We were on a return flight from Delhi TK0717 to Istanbul with a connecting flight to Dalaman TK 2563. The flight arrived in Delhi already 40mins late and was delayed even further due to slow boarding and disruption with seating of one family. When we reached Istanbul we tried our best to get through all our checks to catch the ongoing flight to Dalaman. But the gate was closed, We went to your info desk at G6 (new airport) and the personnel said, Not to worry we will put you on the next flight TK2560 in 6 hours. Given we had travelled from Goa to Delhi, we had been travelling at this point 22 hrs already with transfers etc, I asked whether we could use your lounge. Apparently not !! The guy on the desk said we would have to pay a set price, even though my wife and I are Miles & Smiles customers. What was poor was there attitude to our delayed situation of having to wait a further 6 hrs before our next flight. Through no fault of our own. They did offer a meal voucher for KFC burger. My wife was extremely annoyed at the way we had been treated and on the way back to the main terminal, went to another Turkish Airline desk and asked for a complaints form around the G2 area, here the staff were even worse and were not interested in helping at all.
My wife asked for there names as she wanted to see a superior, to which none of them would give there names. In frustration she took a photo of one of the girls who was quite scruffy and said she would report them. The girl came from behind the desk and said she would phone the police, and wanted us to stay there. 5-10 minutes went and knowbody came, so we said we were moving on. The girl then tried to physically stop my wife saying she wanted her to delete the photo but still refusing to give her name. I said we were going to the main terminal for something to eat, to which she tried to grab my wife. We eventually kept walking and got seated, only later to have the 2 police ask about the photo with the girl. I said we only wanted names to report to senior personnel at Turkish Airlines how NOT to talk to customers who have been delayed. We had arranged pick ups at Dalaman at cost and had to cancel them with loss. My complaint is this, I expected better from TA , We have spent quite a lot this year with flights with TA for holidays and flights back to UK. I believe you aspire to be one if not the best airlines, but felt from your staff on the desks asif this happens all the time and yes just go and wait another 6 hrs after 22 without any care for your customers situation. What could you have done? They could have said "We are so sorry about this delay, why don't you relax in comfort in our lounge in the meantime and we have upgraded you to business class for the 1 hour journey to Dalaman Now that sounds like a company that cares about its customers.
Jan 7, 2020
City where company is located (optional): Istanbul
Saturday 04/01/2020 we missed our flight because the gate closed 20 min before the departure. we were there me and my husband 15 min before the planned departure and no one could help us when the plane is still in the airport and there are 15 min left. all what they can do was making us booking new ticket and paying a penalty of 491 euro. we were disappointed. we check in early but we get lost in the new airport. they did not wait for us and they did not make it possible to reach the flight.