Hawaiian Airlines complaints number & email.
When I got to the airport, in Las Vegas, I saw a message on my phone. It said that the flight was delayed. So, they let us check in and was I was told the delayed time. So, I went to the waiting area and waited, like all the passengers that was there. The flight was for 2am, to Honolulu. So, it was like they said we were leaving like 3am, don't know exact time. Then they said like we were going at 5am, don't know exact time. Then they offered us rooms at a nearby hotel, but you had to find your own transportation. Why couldn't the transport everyone to the hotel with a bus or something. Then they kept changing the time of departure, not letting us know why. They gave us a voucher for breakfast and said we would be compensated for the delay.
Calling HA customer service is about as helpful as having a 3 year old answer the phone. Whilst they are polite, they rarely understand the problem, look everything up and give conflicting information in one call. I've cried trying to get an answer for them. I do not understand why HA doesn't address this ** aspect of their business. Once you get to the airport it is mildly better but the right hand doesn't know what the left hand is doing! I too have had the experience of them cancelling my flight and taking a month to respond re a refund as they were back up over a month with complaints...and therein lies the problem right... Southwest will fly to Hawaii soon... Hope HA picks up their game by then.
Complaint Phone number: 1-877-426-4537 / 1-800-367-5320
Complaint Email: n/a
Tweet: Hawaiian Airlines
Head Office address: 3375 Koapaka St G-350, Honolulu, HI 96819, USA
Get verified information about Hawaiian Airlines complaints email & Phone number. If you wish to complain to Hawaiian Airlines, call the complaints line on 1-877-426-4537. There are full contact details and information about the complaint procedures on the Hawaiian Airlines website.