Last updated on February 28th, 2020
How to make a Complaint to Ashley Furniture
Ashley Furniture provide very comprehensive help, support and complaints handling through the ‘help and Support’section of their website including a complaints number on 1-866-436-3393.
There are frequent service information updates, forums and an easy to navigate section so you can access the help you need and make a complaint if required.
Ashley Furniture complaint contacts like Phone, email and support form
Complaint via Phone number : 1-866-436-3393
Ashley Furniture Customer Service: 1-866-436-3393
Complaint via Email : firstname.lastname@example.org
The Complaint via Support Form : Ashley Furniture Support Form
Ashley Furniture complaint website : www.ashleyfurniture.com
Ashley Furniture Corporate Head Office address
1 Ashley Way, Arcadia, WI 54612, USA
Also Read: Rent-A-Center complaints email & Phone number
About Ashley Furniture
Ashley HomeStore is an American furniture store chain that sells Ashley Furniture products. The first Ashley HomeStore opened in Anchorage, Alaska in 1997. Since then, the company has become the #1 home furniture retailer in North America.
Though many Ashley HomeStores are independently owned and operated, all of the furniture sold is manufactured by Ashley.
Products & Services
Upholstered furniture and casegoods
Also Read: IKEA complaints email & Phone number
Hopefully, We helped you to get some genuine records for Ashley Furniture Complaint information.
Use below complaint form to discuss problems you have had with Ashley Furniture , or how they have handled your complaints. Initial complaints should be directed to Ashley Furniture directly. You can find complaint contact details for Ashley Furniture above.
Ashley Furniture Customer Complaints
Average rating: 6 reviews
Aug 5, 2020
City where company is located (optional): Pflugerville
I purchased a bed frame from Ashley Furniture on June 12, was supposed to be my birthday present. When I went to the store to purchase the item i specifically told the sales rep that I wanted the bed frame I with the footboard with storage. He assured me that it would be. I paid for the item and looked at the invoice and noticed that the item code did not look right for the bed frame with storage. I mentioned that to the sales rep. He assured me not only once but twice what it would be the bed frame with storage. The bed frame was supposed to be delivered on July 22. On July 21 I called Ashley Furniture to see what time they would be here. After trying for almost 2 hours I finally got hold of someone. I was told that the bed frame would be delivered on July 28 not July 22. There was an issue and they had to rescheduled. I never got a call stating that it would be rescheduled to July 28. When the bed frame finally got to the house I told the gentleman that it was the wrong footboard. I had ordered the footboard with storage. I was told to call customer service and it would be switched out. I called customer service and after a 1 hour and 30 minutes I finally used the instant messenger application on the website, because I could not get through to customer service via phone. I received a call the next day from the store that I bought the bed frame from and was told that I could switch the footboard out for the footboard with storage for an extra $220.00. I explained the situation and how the sales rep assured me I was getting the footboard with storage. I was told there was nothing that could be done and that to get the footboard with storage it would cost $220.00. I believe this is completely outrageous since I asked several times to ensure I was getting what I wanted, so I told them to come get the bed and I wanted a full refund. I have never posted a review, but I believe that what happened was completely wrong and wanted others to be aware. If you think the item codes on your invoice is wrong always double check and if the sales representative does not take you seriously, as in my case, ask for management.
Aug 5, 2020
City where company is located (optional): Layton, UT
World wide service!!! For taking money - yes, for doing job - NO! We made our purchase in the beginning of MAY and our order will be delivered PROBABLY in the end of AUGUST! I assume they cannot manage and utilize even a centralized Inventory system?! Yep... World Wide business!
Aug 5, 2020
lack of professionalism and no customer service skills period
City where company is located (optional): Rivergate Ashley Furniture on Gallatin Rd, Goodlettsville, TN
Never deal with these people they will take your money and lie to you about delivery and no call backs from anyone and they don't answer their phone and after waiting over 5 minutes auto disconnect on their end. I was promised delivery in 3 weeks from purchase now after 6 weeks I got a text that it will be another month. I cancelled my credit card payment and file a compliant about them to my credit card company. I guess I will have to physically go to the store and cancel it in person.