Chuck E. Cheese complaints number & email.
I took my son and nephews to chuckee cheese. I had a transient/homeless man approach me inside chuckee asking for $. I did not have cash and told him I give him pizza which I had extra he said no. He kept going to the next table and people who were standing around. I was confused in how he got in their when they STAMP me and child. I noticed how he got in there was no one at the door. No employee noticed that he was even walking around the whole place. I spoke to the manager lawerence and said he handled it, yes he did after I told him this man is walking around. This man could of been a pedofile and just walked out through the emergency door or front door with a child....really! The manager tells me that he comes in all the time and they are not allowed to turn him away!!!! This is unacceptable since they are a lot of children running around even though parents are vigilant but it makes it more uncomfortable to know that anyone is allowed in. Oh..and he doesn’t get stamped even though they never correctly. They should be retrained. The young lady that stood in the front having conversation with a friend and not acknowledging people coming in. Disappointed ☹️
I recently took my son to chucke cheese in Concord, CA And he got one of the prizes. We actually come here atleast once a week and I spend about $200 everytime. The most expensive prize on the shelf. It was like a nerf gun. Which was 6 thousand tickets. Which according to chucke cheese is equivalent to $60. So I get the prizes for him and we take it home and open it. Then realize it needs batteries. So we put brand new Duracell batteries in. And it doesnt work. So I try another set of batteries. And still doesnt work. I take it back to chucke cheese a few days later and tell them it doesnt work at all and i need to exchange it for another. They told me no. They told me once I leave the building, it's out of their hands. That they will not exchange it for a working one. So I ask them why, it doesnt work. And it's the most expensive prize on the board and it is defective. She, the manager said she doesnt care, she will not change it. And she wont change any prize for anyone. So I asked. How am I supposed to know that the product they are selling me doesnt work, and how am I supposed to know it needs batteries? What am I supposed to bring batteries every where I go? She said that if that makes me feel better I can do that, but if we leave out of the building with a toy. They can do nothing about it. I believe this is fraud. They probably have many toys that dont work. And especially the most expensive ones. They are conning children and parents to spend tickets and money on things that do no work. This really needs to be fixed. I will also be talking to my lawyer about this and also the news so other parents and families know to be careful to purchase anything from here. AND ACCORDING TO THE MANAGER, BRING BATTERIES.
I had my daughters birthday party at chuck e cheese. and had the worst experience ever, the host was no where to be found, the pizzas were gross uneven slices very thin, cold and greasy, the games there were all broken and not working. The place was very dirty and we also had to clean up after our self because the host left for the day. The service there was so horrible .I just felt that I was rob because I basically hosted the party. I WILL NEVER HAVE ANOTHER PARTY THERE. WORST EXPERIENCE
Your my favourite pizza place
I had the opportunity to visit this particular Chuck-E-Cheese on both March 9th and 10th. The first day it was rather busy so I chose to overlook the staff unfriendliness, bathroom uncleanliness and etc. The people at the party I was with made complaints throughout and they were not adequately taken care of. At least not in my opinion. With that being said that was Saturday. Well on Sunday I went for another birthday party. This one relatively small in size. The employees have horific attitudes. When you ask for a manager there not around. The salad bar had hair in it and even toy beads some child left behind. Are employees not supposed to regurlarly check the salad bar? I will not visit this facility again. Instead I will stay with the one in Hendersonville where I live. That chuck-e-cheese needs to be closed down. I even watched them allow people to take kids out who had no kids scanned in with them. Where is the safety?
Complaint Phone number: 1-888-778-7193
Complaint Email: GuestRelations@cecentertainment.com
Tweet: Chuck E. Cheese
Head Office address: 1707 Market Pl Blvd #200, Irving, TX 75063, USA
Get verified information about Chuck E. Cheese complaints email & Phone number. If you need to make a complaint to the Chuck E. Cheese, call 1-888-778-7193. If you wish to take matters further, a range of contact options are shown on the website.