Chuck E. Cheese complaints number & email.

I recently took my son to chucke cheese in Concord, CA And he got one of the prizes. We actually come here atleast once a week and I spend about $200 everytime. The most expensive prize on the shelf. It was like a nerf gun. Which was 6 thousand tickets. Which according to chucke cheese is equivalent to $60. So I get the prizes for him and we take it home and open it. Then realize it needs batteries. So we put brand new Duracell batteries in. And it doesnt work. So I try another set of batteries. And still doesnt work. I take it back to chucke cheese a few days later and tell them it doesnt work at all and i need to exchange it for another. They told me no. They told me once I leave the building, it's out of their hands. That they will not exchange it for a working one. So I ask them why, it doesnt work. And it's the most expensive prize on the board and it is defective. She, the manager said she doesnt care, she will not change it. And she wont change any prize for anyone. So I asked. How am I supposed to know that the product they are selling me doesnt work, and how am I supposed to know it needs batteries? What am I supposed to bring batteries every where I go? She said that if that makes me feel better I can do that, but if we leave out of the building with a toy. They can do nothing about it. I believe this is fraud. They probably have many toys that dont work. And especially the most expensive ones. They are conning children and parents to spend tickets and money on things that do no work. This really needs to be fixed. I will also be talking to my lawyer about this and also the news so other parents and families know to be careful to purchase anything from here. AND ACCORDING TO THE MANAGER, BRING BATTERIES.

I had my daughters birthday party at chuck e cheese. and had the worst experience ever, the host was no where to be found, the pizzas were gross uneven slices very thin, cold and greasy, the games there were all broken and not working. The place was very dirty and we also had to clean up after our self because the host left for the day. The service there was so horrible .I just felt that I was rob because I basically hosted the party. I WILL NEVER HAVE ANOTHER PARTY THERE. WORST EXPERIENCE

Your my favourite pizza place

I had the opportunity to visit this particular Chuck-E-Cheese on both March 9th and 10th. The first day it was rather busy so I chose to overlook the staff unfriendliness, bathroom uncleanliness and etc. The people at the party I was with made complaints throughout and they were not adequately taken care of. At least not in my opinion. With that being said that was Saturday. Well on Sunday I went for another birthday party. This one relatively small in size. The employees have horific attitudes. When you ask for a manager there not around. The salad bar had hair in it and even toy beads some child left behind. Are employees not supposed to regurlarly check the salad bar? I will not visit this facility again. Instead I will stay with the one in Hendersonville where I live. That chuck-e-cheese needs to be closed down. I even watched them allow people to take kids out who had no kids scanned in with them. Where is the safety?