Ethan Allen complaints number & email.
Purchased a Shelton leather sofa and loveseat from Ethan Allen in King of Prussia. The seating foam is defective causing the leather to wrinkle and puddle after a few weeks. Ethan Allen sent out their leather expert who confirmed the seating is defective. Now the problem. The set is available on a quick ship, which means delivery in less than 30 days. The repair seating core replacement will take over.5 months, two months after the expert confirmed the seating is defective. We agree to replacing the seating core. We have had extreme difficulty in getting the repair timely, within weeks, not several months. Also we believe the leather is very stretched out and we requested a replacement leather cover in addition to the seating core replacement. The Ethan Allen representative in complete ineffective in speaking up the repair or considering replacing the leather cover before the core is replaced. Bottom line, we are stuck with a defective sofa and loveseat. Ethan Allens interest in timely repairs or customer satisfaction is profoundly disappointing. We strongly recommend finding another furniture dealer.
Complaint Phone number: 888-324-3571
Complaint Email: firstname.lastname@example.org
Head Office address: 25 Lake Ave Ext, Danbury, CT 06811, USA
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