Firestone complaints number & email.
I took may car in for a radiator flush, new hose and thermostat. They were to test it before they do the job. They did not have and adaptor to do it. I was there for 4 hours. I was told to bring it in the next day and to come at 8 am. When I get there I am told that 3 people came in before me that the tech had to do before me. I told them I was in the day before and my work order is there. Doesn't make any difference. So I leave my car there and at 5pm I call and my car wont be ready until the next day. The tech left at 4pm and he is the only one that can do it. So now I spent $30 dollars on Uber which the Mgr. said would be discounted. But I need my car for the next day and no repayment for Uber. I am going tell the world what a rip off Firestone is.
Yearly inspection Manager said brakes were bad, news to me. Said take the car home and park it. Call when you want brakes fixed (over 5000 dollars) and bring it back. Backing out the brakes gave and backed into their building. When I filed a claim, I lost my car, manager lied and said I was told the car was not safe to drive but I took it anyway. I am a senior widow but I am not stupid. If he had told me that I would not have gotten in it This has been over a year. His lie damaged me financially and mentally. I cannot comprehend how Firestone can believe what he said was the truth. Please help me.
Second summer of the car running hot. Previous new thermostat and radiator flush. This summer I am told that I need another thermostat & that the warranty "just" expired. Did they take any money off of the diagnostic test to put towards the repair, like most shops do? NOPE! I was actually berated for even suggesting that!
Every other shop in town gives you credit. With this new excuse for a "manager", he feels that the customer is at his bekon call and he can just berate you if you question him!
To top this all off, after paying $80.42 to just get a diagnosis, the mechanic left my lights on for who knows how long and after paying, I go to my car to find out that the battery is DEAD! They had to jump it in their lot to get me going home. This am, the battery was still dead. I called the manager, who was off yesterday, and told him what occurred. Instead of making things right, Joseph tells me he'll fix the battery. He said that "since you're the only one who ever complains", he will NEVER work on the vehicle again!!
What kind of people do you employ for these positions?
I've spent thousands of dollars doing business with Firestone over the years, just to be told by this so called excuse for a manager that I can never come back!
Good for you Firestone! I will now shed my credit card and never do business with you again!!
They suck ass. They are not going to my son's car and not going refund mu money. They just hung up on me.
Complaint Phone number: 1 (844) 658-0724 / 1 (844) 408-4396
Head Office address: 200 4th Ave S, Nashville, TN 37201, USA
Get verified information about Firestone complaints email & Phone number. If you need to make a complaint to the Firestone, call 1 (844) 658-0724. If you wish to take matters further, a range of contact options are shown on the website.