Firestone complaints number & email.
Second summer of the car running hot. Previous new thermostat and radiator flush. This summer I am told that I need another thermostat & that the warranty "just" expired. Did they take any money off of the diagnostic test to put towards the repair, like most shops do? NOPE! I was actually berated for even suggesting that!
Every other shop in town gives you credit. With this new excuse for a "manager", he feels that the customer is at his bekon call and he can just berate you if you question him!
To top this all off, after paying $80.42 to just get a diagnosis, the mechanic left my lights on for who knows how long and after paying, I go to my car to find out that the battery is DEAD! They had to jump it in their lot to get me going home. This am, the battery was still dead. I called the manager, who was off yesterday, and told him what occurred. Instead of making things right, Joseph tells me he'll fix the battery. He said that "since you're the only one who ever complains", he will NEVER work on the vehicle again!!
What kind of people do you employ for these positions?
I've spent thousands of dollars doing business with Firestone over the years, just to be told by this so called excuse for a manager that I can never come back!
Good for you Firestone! I will now shed my credit card and never do business with you again!!
They suck ass. They are not going to my son's car and not going refund mu money. They just hung up on me.
Complaint Phone number: 1 (844) 658-0724 / 1 (844) 408-4396
Head Office address: 200 4th Ave S, Nashville, TN 37201, USA
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