Get verified information about Duke Energy complaints email & Phone number. Call 800.288.6807 / 800.700.8744 to make a complaint to Duke Energy about their service.
Get verified information about Duke Energy complaints email & Phone number. Call 800.288.6807 / 800.700.8744 to make a complaint to Duke Energy about their service.
How to make a Complaint to Duke EnergyTo complain to Duke Energy, contact their complaints line on 800.288.6807 / 800.700.8744 / 800.228.8485. They can also be contacted by mail and online contact form if required. Duke Energy also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
Complaint via Phone number : 800.288.6807 / 800.700.8744 / 800.228.8485
Complaint via Email : n/a
The Complaint via Support Form : Duke Energy Support Form
Duke Energy complaint website : www.duke-energy.com
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Duke Energy Corporate Head Office address
526 S Church St, Charlotte, NC 28202, USA
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Duke Energy Corporation, is an electric power holding company in the United States, with assets also in Canada and Latin America. Duke Energy owns 58,200 megawatts of base-load and peak generation in the United States. In addition, Duke Energy has more than 4,300 megawatts of electric generation in Latin America.
Electricity generation
Transmission and distribution
Natural gas
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Use below complaint form to discuss problems you have had with Duke Energy, or how they have handled your complaints. Initial complaints should be directed to Duke Energy directly. You can find complaint contact details for Duke Energy above.
Yes. However, you will need to make a separate payment for each account and a convenience fee will be associated with each payment.
Duke Energy works with Speedpay to provide you with the option of using your credit card, debit card or electronic check to make payments. The convenience fee for a business account is $8.50 per payment. For payments in excess of $10,000, the convenience fee will be 2.75% of the amount paid.
They offer bill pay by phone, online or standard mail. You can also pay your bill in person at one of their preferred locations. Whatever your chosen option, they want you to be able to pay your power bill in the way that's most secure and convenient for you.
Unless conditions of service or the basis on which credit was originally established have materially changed, they annually refunds deposits to customers who have paid their bills for the previous twelve consecutive months without having had service discontinued for non-payment, or had more than two occasions in which a bill was not paid when it became past due, and are not delinquent in the payment of the current bill.
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